Hi, I got a user who has access to shared mailbox and he needs to create a search folder. How do I go about doing that?

Hi

1. Give full access rights on the shared mailbox for the user

2. Add the mailbox as additional mailbox

3. If you expand the additional mailbox, you can see the search mailbox folder, right click and select new search folder

Hi

1. Give full access rights on the shared mailbox for the user

2. Add the mailbox as additional mailbox

3. If you expand the additional mailbox, you can see the search mailbox folder, right click and select new search folder

• Marked as answer by Rex ZhangModerator Saturday, November 12, 2011 2:28 AM

up... same issue. Can only create a search folder on the primary account.

lvalero1 you are correct, We can only create a search folder on the primary account.

However we can use almost the same steps given by Rajkumar-MCITP, we just need few more additional steps to resolve this.

Below are the steps:

1. Give full access rights on the shared mailbox for the user

2. Dont Add the mailbox as additional mailbox, Click New Profile and Create profile for the addtional mailbox, as you are having full access rights password is not required and Mailbox gets configured as primary mailbox.

3. If you expand the  mailbox, you can see the search mailbox folder, expand it to see the default search folders For Follow up, Large Mails and Unread Mails.

4. Click on the Search Folders to activate them, once done the color will slighly change letting you know its activated.

5. Right click and select new search folder and add if customized folders are required.

6. Close and Open user profile, Add the mailbox as additional mailbox

7. If you expand the additional mailbox, you can see the search mailbox folder inside which activated folders will be vi

Which part didn't work?

Hi Rajkumar

All exchange administrators know that you have to give full access rights on the shared mailbox for the user.

If you don't do it user will not see this shared mailbox.

Create new profile for shared mailbox will not help too.

So it is not solution.

If you want to see "Search folders" for shared mailbox you have to connect Outlook to Exchange server without "exchange cache mode". That is solution.

Worked perfectly.

Go to account settings and disable the cached mode.

Restart Outlook and Shared mailbox with the search folders should appear.

Hi,

We are using Exchange online 365 and Outlook 2013 with shared mailboxes and users with full rights.

Disabling the cached mode do bring search folders for the mailbox. But Outlook is still only able to search the primary inbox. Adding the shared mailbox as a separate account did not make the trick.

How can I start start searching in our shared mailbox?

Hi Lappkast,

As per my earlier post is the shared mailbox configured is the primany profile?