I currently work on a busy service desk that deals with 1000's of emails every day. Recently I have been approached by service management to find out if it is possible to create an automated email that gets sent out to management whenever the main inbox go's over a certain amount? I have tried several different rules without any luck. Is this even possible, if it is can anyone advise how to set it up please?

Hi, In exchange 2007 in can be done by using transport rule, have a look into these article : http://www.msexchange.org/tutorials/Transport-Rules-Exchange-Server-2007.html http://technet.microsoft.com/en-us/library/aa998860(EXCHG.80).aspx And it can also be done by using out of office assistance, have a look into this article : http://office.microsoft.com/en-us/outlook-help/automatically-reply-to-messages-with-the-out-of-office-assistant-HP001232830.aspx Ripu Daman Mina | MCSE 2003 & MCSA Messaging

Hi, What's the condidtion of the transport rule? Is the transport rule monitor the volume of email in the Inbox folder? If the emails reach a certain amount, the rule should be triggered. Is that right? Thanks Allen