we have exchange 2007 and users use outlook 2007 , we facing a problem from 1 week that we can not see our custom address list that we created in exchange through outlook address book we just see our GAL and no other list , but when we acces our webmail OWA we can see the other lists that created on exchange , before one week every thing was perfect any one can help me to fix this problem regards

Your users are in cached mode?? Can you try with users who are online and not in cached mode. for cached mode users can you try downloading the OAB and check for errors.Raj

Your users are in cached mode?? yesi try with users who are online (nothing changed )i downloded OAB , no errors found

Can you try these steps and create a new AL following these steps http://technet.microsoft.com/en-us/library/bb124384.aspx.Also make sure that you reconfigure the OL profile.Raj

i do this step many times , will not appear on outlook , also i reconfigure OL profile , nothing happened as i mentioned before in OWA i see all lists i created before and newly created also

Hi,This issue may occur if the attribute AddressBookRoots under Microsoft Exchange was not set. Please understand that Exchange use that attribute to configure trees of address book containers to show up in the MAPI address book.Please open ADSI tool, expand CN=Configuration,DC=Domain,DC=com, expand Services, right click CN=Microsoft Exchange, select Properties, check the addressBookRoots. If the value is not set, please copy the value of distinguishedName under the All Address Lists (Expand CN=Microsoft Exchange, expand CN=First Organization, expand CN=Address Lists Container) and add it to the attribute AddressBookRootsAfter that, please check this issue.ThanksAllen

thanks Allen solved 100%