dear all,

Poster this in the community forums and was directed to the exchange 'zone'.

Hope somebody can help!

regards

Dominique

DLL problem with Windows 8.1 on surface pro 3 and Outlook 2013 and exchange account        

Dear all,

Just got my new surface pro 3 in.

Happy....

but, after a full day in getting stuff from the old laptop to work on the surface, the 1 thing i expected to Be a breeze proves very difficult!

I have (Yep, spent some extra euro's) a brand new instal of office 2013 Dutch Language.

Outlook.

Installed My mail account (imap). Easy.

then My work email. Exchange.

Problem starts.

I get a 'dll Shell' error.

Trier:

-complete renstal of office

-scan trom the c:/ prompt for corrupt system files

My feeling (it is a brand new machine right out of the box!!): it It NOT a 'corrupt' thing, but something wit authentications or rights or so.

My collegae has bought the same machine and has the same problems!

Mail Works fine over the 'mail' app. but NOT in Outlook.

And since this is My work machine, i need outlook to function!!

Any ideas?

tnx in Advance!
Regards

Dominique

Hi Dominique,
 
From your description, "Mail Works fine over the 'mail' app, but NOT in Outlook.", the issue should be related to Outlook side. Actually, we have a dedicated support team regarding the Microsoft Office. I recommend you ask your question on our Microsoft Office forum which is staffed by more experts specializing in this kind of problems. Thanks for your understanding.

For your convenience:

https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook

Hope this can be helpful to you.

Best regards,

Dear readers,

To whom it may concern: a quick update.

Took the Surface in to work today.

and wonders of modern IT...it worked 'just like that'.

Checking with IT they informed me we have security/filtering in IP level.

Meaning it is necessary to log in to Exchange on premise once.

it should now work at home as wel (as i'm gonna find out this evening...).

They agreed it is not ideal for desktops that you do not carry in to work for fun!

so they are looking in to it further.

but for now my issues seems solved.

And again i see that 'error messages' like the 'missing shared DLL' in this case do not Always give a clear hint as to where to look for the solutions....

Thanks for your help!

regards

Dominique