Hello. I have a new Exchange 2010 server with mailboxes migrated from 2003. The client is Outlook 2013. When a user right-clicks their 'Deleted Items' folder, chooses 'Empty Folder', and acknowledges the warning, the following error appears:

It doesn't matter if I wait or press Send and Receive. The status bar shows the client is connected to Exchange and all folders are in sync. The user can select all the messages in the Deleted Items folder and delete them manually. Setting Outlook to empty deleted items when it's closed fails with the same message. Thanks in advance for your help.

Keith

Could you detail the version of Outlook 2013? As far as know, Outlook 15.0.4536.1000 is presenting a problem when trying to empty the deleted items folder and it has been fixed in current version.

Please install the lastest update of Outlook to check the result. Thanks.

Cheers,
Tony Chen
Forum Support
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• Edited by Tony Chen CHNMicrosoft contingent staff, Moderator Monday, April 15, 2013 3:06 AM
• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Tuesday, April 23, 2013 2:07 AM

Could you detail the version of Outlook 2013? As far as know, Outlook 15.0.4536.1000 is presenting a problem when trying to empty the deleted items folder and it has been fixed in current version.

Please install the lastest update of Outlook to check the result. Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

• Edited by Tony Chen CHNMicrosoft contingent staff, Moderator Monday, April 15, 2013 3:06 AM
• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Tuesday, April 23, 2013 2:07 AM

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Cheers,
Tony Chen
Forum Support
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Cheers,
Tony Chen
Forum Support
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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I'm having the same problem and I have the updated version 15.0.4605.1003. Has there been anymore traction on this issue.

Ben

Hi Tony,

I am having the same issue with version 15.0.4569.1503 32-bit.  I am running Windows 7, Professional version 6.17601 Service Pack 1, Build 7601.  We are running Exchange

Any help would be appreciated, Windows 2008 R2, service pack 1 with Exchange Server 2010, Version: 14.03.0123.003

Any help would be appreciated,

Dawn 

Hi,

I had the same error, like in the first comment, just version differences: win 8.1, Outlook pro 2013, version 15.0.4615.1000. Solution was to log on on OWA, make the empty deleted folders. And after Outlook syncronized and deleted folders was empty. 

Solution found on: https://community.office365.com/en-us/f/158/t/175498.aspx, even if it was not conencted to Office365 for me.

Hope will solve your issue too.

Regards, Gyz

Try to delete it using web access, it works for me.

Try to delete it using web access, it works for me.

• Proposed as answer by Rajinikanth Jayaseelan Servai 9 hours 55 minutes ago

I have the same issue and logged into OWA and if I try to delete the folder, OWA just freezes, can't do a thing with it other than close the browser.

Outlook is up to date also.

I have also tried closing my archive and moving it, that doesn't help either.

How do I fix the problem if the Version is office 2010?

THis worked for me!! Thank you.