Determine the Cause of Event ID: 9646
Hello-I've been getting the following Error Event Logged on my Exchange Server:Log Name: ApplicationSource: MSExchangeISDate: 11/6/2009 11:34:28 AMEvent ID: 9646Task Category: GeneralLevel: ErrorKeywords: ClassicUser: N/AComputer: ExchangeServer.IT.Domain.comDescription:Mapi session "7839a926-1df2-432d-b959-197859f7e15c" exceeded the maximum of 500 objects of type "objtFolder".Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MSExchangeIS" /> <EventID Qualifiers="49158">9646</EventID> <Level>2</Level> <Task>6</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2009-11-06T19:34:28.000Z" /> <EventRecordID>487020</EventRecordID> <Channel>Application</Channel> <Security /> </System> <EventData> <Data>7839a926-1df2-432d-b959-197859f7e15c</Data> <Data>500</Data> <Data>objtFolder</Data> <Binary>5B444941475F4354585D000066000000FF2C3700000000000002580000003A67F01F070000003A67F01F070000003A67F01F02000000BD4420100000000003592010000000000359201000000000AD59201000000000ED4C201000000000FD45201000000000CD6A2010000000000359201000000000</Binary> </EventData></Event>I'm trying to figure out how I can identify who is using that Mapi Session, and resolve the problem.Exchange 2007 Sp1 Enterprise Rollup Update 8SCC Cluster.Windows 2008 Enterprise Sp1Ms Forefront Security Installed.Please let me know if you have any suggestions.ThanksExchangeFTW
November 6th, 2009 10:53pm
Did you get a chance to look into this. I am not sure but probabaly the SMTP logs can help you to detect the user IP address.Also can you check the value of the registry HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\MaxObjsPerMapiSession\objtFolder and can you try changing this to above 500Raj
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November 6th, 2009 11:33pm
Download and install Exmon to help identify clients that are hammering the server.Dekstop Search Software can cause this as well.http://www.microsoft.com/downloads/details.aspx?FamilyId=9A49C22E-E0C7-4B7C-ACEF-729D48AF7BC9&displaylang=en
November 7th, 2009 1:03am
Seems like you are already running on the recommended value of 500 connections per session. If you are curious to determine the reason why this event ID would appear here I would say it can be in application logs due to many reasons. The event description here is addressing a particular problem about the open folders per session. This can be due to outlook having some add ins installed which monitors mailbox or the outlook itself too. This can also be due to some application that uses MAPI sessions to retrieve emails or works with folders in mailbox. And to find out the culprits you should follow Andy's suggestion I believe. Let us know if we can be any help further.Milind Naphade | MCTS:M (Exchange 2007 and 2010) | http://www.msexchangegeek.com
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November 8th, 2009 10:48pm
Hi,
You can run the following cmdlt to find the mailbox.
get-mailbox -ResultSize unlimited | where {$_.ExchangeGuid -eq " 7839a926-1df2-432d-b959-197859f7e15c"}
Also you can use LDP.exe to find the mailbox, detail information you can check the article below:
The description of the event ID 9646 message includes a GUID instead of a recipient name
http://support.microsoft.com/kb/899663
An Exchange 2007 Server Stops Responding to a MAPI Client
http://technet.microsoft.com/en-us/library/bb676486.aspx
Also please verify if you have blackberry or mobility user.
Regards,
Xiu
November 9th, 2009 11:06am