I cannot stop our computers from auto responding to Read Request email.

Our email goes through godaddy (office365) and then get pulled by our individual computers that have outlook 2013. I have gone into each computer's options and set "Never send a Read Receipt".   I can send an email from a outside email account with a read request and sure enough I get a read receipt from that computer even if the email was never opened. I've tried having the outlook program closed and then send the email.  I then wait 30 minutes and get no email receipt but then open outlook and as soon as outlook downloads its email I get the Read Receipt back.  What is causing outlook to send a Read Receipt even when I have it set to "Never send a Read Receipt"? 

Hi,

Based on the description above, basically something triggers the Read Receipt regardless the Outlook setting. To troubleshoot the issue, let's first start Outlook in Safe Mode:

Press Win + R, type "outlook.exe /safe" in the Run dialog, press Enter.

Outlook will then start in Safe Mode with no add-ins loaded, check if the problem persists. If no, probably the issue is related to some 3rd-party add-ins, disable the suspicious ones to verify which one caused the problem.

Regards,

Melon Chen
TechNet Community Su

I started one client up in /Safe mode and sent a email with a read receipt request.  I was monitoring that computer remotely to ensure that the email did not get open and sure enough I got a read receipt back. What might the next step be?