Hi,

When creating a contacts-view in outlook 2010 the "E-mail 2" field sometimes displays the full name of the user instead of the alternative e-mail address. I've checked and double checked using the display all fields option, but can't find any differences/errors. I sure could use some help solving this mystery.

System details:

Exchange 2010 server version 14.2.247.5 on Windows Server 2008 R2 Enterprise SP1 (English version)

Exchange 2010 client 14.0.6112.5000 (32-bits) (Dutch version)

Best regards.

Paddy

Just to clarify one thing - are you including the <E-mail 2> field OR the <E-mail 2 Address> field?

The <E-mail 2> field is a root field made up of the 3 underlying fields that comprise it (E-mail 2 Address / E-mail 2 Type / E-mail 2 Display Name). You would (should) never include <E-mail 2> in a view on its own.

Questions related to Outlook/Exchange would be better posted in the following forum if the above does not resolve your issue

Exchange Previous Versions - Outlook, OWA, POP, and IMAP Clients
http://social.technet.microsoft.com/Forums/en-US/exchangesvrclientslegacy/threads

Hmmm since I'm using the Dutch version I have to guess that it's the "E-mail 2" field. When I browse through all available fields I can see that this field contains the e-mail address. The strange thing is that although all contacts have a valid e-mail address entered in that field, outlook sometimes decides to show the full name property instead when browsing through the list of contacts.

Another strange thing that I noticed just now is that the same goes for the "E-mail" field? Even though I'm 100% sure that this field only contains valid e-mail addresses, the list view also displays the full name of the user in the E-mail field for some of the users.

I'll repost the question in the suggested forum. Thank you!

Best regards.

Paddy

My apologies - my original answer was incorrect and not applicable in your case. Was mistakenly thinking about the import/export field names. The <E-mail 2> field would be the one that "should" contain the email address info.

Also, in reference to "Outlook sometimes shows the full name" - that would depend on where exactly this is coming up. Outlook will show the Name in a variety of instances which is the first part of the Email DisplayName (i.e. selecting the contact from the AB in the To/CC/Bcc field would result in the "underlined" name appearing - the underline means that the contact is resolved)

Hi,

Just checking in to see if Karl's information above was helpful. Please let us know if you would like further assistance.

Cheers,
Tony Chen
Forum Support
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