Hello Experts,

We got a situation with a vendor where the Outgoing Conformation Emails to customers from Dynamics CRM need senders address masking.

I.e.

feedback@crm.domain.com

But when the customer look at his inbox, he should see:

feedback@domain.com

How this can be handled in Exchange online? Did anyone face same issue in past? Any pointers on this shall be a great help.

Regards,

Shraddha..

Hi Shraddha,

According to your description, your issue is related to Exchange Online with CRM Online. This forum focuses on the general discussion and question about Exchange server 2013, I suggest we can ask a question in Exchange Online forum for more help:

https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange

Personal suggestion, why not directly using feedback@domain.com as the primary email address for your customer? I think we can use the accepted domain (domain.com and crm.domain.com), then create email address policy for Exchange users. The feedback@crm.domain.com and feedback@domain.com can both be used as the email address for the user. Set the feedback@domain.com as the default one. For more information about accepted domain, please refer to:

https://technet.microsoft.com/en-us/library/jj945194(v=exchg.150).aspx

Regards,

Hi Shraddha,

According to your description, your issue is related to Exchange Online with CRM Online. This forum focuses on the general discussion and question about Exchange server 2013, I suggest we can ask a question in Exchange Online forum for more help:

https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange

Personal suggestion, why not directly using feedback@domain.com as the primary email address for your customer? I think we can use the accepted domain (domain.com and crm.domain.com), then create email address policy for Exchange users. The feedback@crm.domain.com and feedback@domain.com can both be used as the email address for the user. Set the feedback@domain.com as the default one. For more information about accepted domain, please refer to:

https://technet.microsoft.com/en-us/library/jj945194(v=exchg.150).aspx

Regards,

I'm not really familiar with Dynamics CRM, but it looks like what you want to do is simply use a From: header that's different than the envelope-From header. First one is displayed to the target user itself in its mail client and it's part of the message itself, while the latter is part of the SMTP protocol and used during transport.

This is rather common with some marketing campaigns (when the client wants to send a huge number of emails to customers, but wants the From field to identity the company, but actually use servers belonging to a marketing mail company in order to avoid stressing their own plus the additional implications (eg blacklist risks)).

I'm not really familiar with Dynamics CRM, but it looks like what you want to do is simply use a From: header that's different than the envelope-From header. First one is displayed to the target user itself in its mail client and it's part of the message itself, while the latter is part of the SMTP protocol and used during transport.

This is rather common with some marketing campaigns (when the client wants to send a huge number of emails to customers, but wants the From field to identity the company, but actually use servers belonging to a marketing mail company in order to avoid stressing their own plus the additional implications (eg blacklist risks)).