Hi One of our clients have exchange 2003 set up and it is working properly however one user was unable to send and recieve emails this morning so they restarted their computer but after restarting their email have gone from their outlook (set as exchange) and OWA, I have checked under sync issues and deleted Items but have not found anything. I have checked under exchange manager and can see 147 item on the mailbox?? Please advise Regards Mahesh

Does it show when they log into OWA?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

No, but it still shows sent items

If it's not showing in OWA, it's not there. Are you sure maybe his outlook wasn't configured to download to local pst? If you open outlook, right click the mailbox, properties, folder size does it account for the 147 items?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

Hi The outlook was set up as exchange not pop/imap.

Hi mvaghji, How about the folder size of the Mailbox in Outlook? Please check whether the mails are in the Deleted Item Recovery on the Tools menu. But I think maybe you have to recover the mails for the users at the moment. Frank Wang TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Frank Already checked that and nothing was there, Doesn't look like the emails were deleted Regards mahesh

Hi mahesh, Could you please try to use ExMerge to find the items? Microsoft Exchange Server Mailbox Merge Wizard (ExMerge) http://www.microsoft.com/downloads/en/details.aspx?FamilyID=429163ec-dcdf-47dc-96da-1c12d67327d5&displaylang=en Frank Wang TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi mahesh, Any updates?Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.