Hi,

I have a client whose email messages from internal addresses are coming to the inbox first, but are disappearing from there and showing up in the junk folder within about 5 seconds. Any Ideas why this would all of a sudden start happening when for the longest time everything was working normal and how to fix it?

Hi,

Does the issue happen to all messages sent from internal users?

Please check whether there is any rule created in Outlook to move the specific messages to Junk E-mail folder. We can restart Outlook with \cleanrules switch (Start > Run > type Outlook \cleanrules and press Enter) and check whether the issue persists.

If there is no rule related for this user, please restart Outlook in safe mode or change a computer to check whether the issue can be reproduced or not.

Regards,

Hi,

Any updates?

Regards,

Hi,

Sorry for the delay. I have tried the things that you suggested with no success. Just to make sure we are on the same page: this outlook account is sending all internal email directly from the inbox (after about 5 seconds) to a junk folder that is in the deleted items folder. There are no rules in place to tell it to do this. I have run the Outlook /cleanrules (did not work), Outlook /safemode (did not work). The email account has been in place for quite some time and was working fine until about 6 weeks ago when this started happening. We are using Office 2010 and nobody else in the office is having this issue.

Hi,

Since the issue only happens to one user, please change a computer to configure this problematic account in Outlook to check whether the issue can be reproduced.

If the issue doesn't happen in a new computer, please perform a clean boot for the problematic local machine. This can determine whether the issue is cuased by any third-party program installed in the computer. To do a clean boot for a windows computer, please refer to:

http://support.microsoft.com/kb/929135/en-us

Regards,