Running Exchange 2007 SP2. One of my users is experiencing an issue where emails sent to him are going straight to his Dumpster, that is they can only be recovered using Recover Deleted Items. This happens in either OWA or Outlook 2007. He has absolutely no Rules set up in Outlook/OWA. Any ideas on what could be causing this?

See if there are corrupt/hidden rules and delete - http://support.microsoft.com/kb/924297 Is this for all users who send an email or specific senders, try adding the specific sender to safe senders list in Outlook and test. Sukh

On Wed, 6 Jul 2011 18:28:51 +0000, Neil4933 wrote: >Running Exchange 2007 SP2. One of my users is experiencing an issue where emails sent to him are going straight to his Dumpster, that is they can only be recovered using Recover Deleted Items. This happens in either OWA or Outlook 2007. He has absolutely no Rules set up in Outlook/OWA. Any ideas on what could be causing this? Check the profile. At the bottom of the "Account Settings", what's the value of "Selected account delivers new messages to the following location"? --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Hi, As I understand, the issue is anyone sends email to the user, the email will be delivered to the dumpster directly. I think the corrupt rules is a possible reason. Is there any managed folder policy applied to the mailbox? If only some senders’ email was delivered to dumpster directly, I will suggest you check the Junk E-mail option. Make sure this option is not ticked. “Permanently delete suspected junk e-mail instead of moving to junk E-mail folder”

Hi All I checked the mailbox, there are no rules at all, they were all deleted as troubleshooting. New email is being delivered to the mailbox, not a Personal Folder. Any ideas? This is really weird!

Did you test my point 2 and Jeromes suggestion? When checking in OWA, is Outlook open?Sukh

Hi All I checked the mailbox, there are no rules at all, they were all deleted as troubleshooting. New email is being delivered to the mailbox, not a Personal Folder. Any ideas? This is really weird! 1. You said it happens in OWA as well. Is outlook closed when using OWA when this happens? Confirm that it is. 2. Start Outlook with the /cleanrules switch and test. 3. Run Get-MailboxCalendarSettings against the mailbox. Ensure AutomateProcessing is not set to AutoAccept. Finally, consider moving the mailbox to another store and test if the problem continues.

On Sun, 10 Jul 2011 13:25:17 +0000, Neil4933 wrote: > > >Hi All > >I checked the mailbox, there are no rules at all, they were all deleted as troubleshooting. > >New email is being delivered to the mailbox, not a Personal Folder. Sometimes you'll see that the delivery location isn't populated at all so the mail just disappears. That's what I was hoping you *wouldn't* see! >Any ideas? This is really weird! I'd start Outlook with the /Cleanrules switch, just to make sure there aren't any rules. That's usually enough to make them all disappear. Are there multiple sessions of Outlook using RPC connected to the mailbox? Are _all_ of those sessions disconnected when you see the messages disappearing when you use OWA? Moving the mailbox to another database might help (or not). It's worth a try. You can poke around in the mailbox with MFCMAPI and see if there are any rules left lying around. Do the messages immediately or do they disappear at intervals? Are there any mailbox policies applied to the mailbox? Is the MRM schedule on the server set to run all the time? --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Hi Neil, Do you have any update?