We have a mailbox that is attached to two user's outlooks. Basically both users work off this mailbox and need to know when the other person has already replied to particular emails that come in. But sometimes when one user replies to an email, the message is not being marked as replied with the little arrow. It stays as if it was not replied to, yet the email was successfully sent. We are running Exchange 2007 and Office 2007. I was given the following advise previously: "It depends if it's been configured on the client or not. By default, shared mailbox content is not cached. These articles explain more about it: http://communified.net/archive/2009/05/08/caching-shared-additional-mailboxes-in-outlook-2007.aspx http://support.microsoft.com/kb/982697 " However I went into those registry paths and CacheOthersMail was nowhere to be found. I even did a search on the whole registry and nothing turned up. We are using Outlook 2007 with SP2. I searched while the user was logged in and also through the administrator account. Any ideas?

It could be the message hasnt been replied to when opened, then it may have been saved in the drafts folder, then when you reply when the messgae is still opne it doesnt always show the reply. Sukh

It could be the message hasnt been replied to when opened, then it may have been saved in the drafts folder, then when you reply when the messgae is still opne it doesnt always show the reply. Sukh I had already verified that the messages were replied to. They were present in the sent folder.

what I mean is if you open a messgage out has a settings where emails get saved in the drafts folder automatically if open, if you then reply to that opened messgage, it doesnt show the purple reply arrow.Sukh

what I mean is if you open a messgage out has a settings where emails get saved in the drafts folder automatically if open, if you then reply to that opened messgage, it doesnt show the purple reply arrow. Sukh I verified that she replies right away and it doesn't mark it as replied. It has happened many times.

Can you reproduce or is the issue random? On a message that has been replied to if you close the message and open in again (in the inbox) does it show then?Sukh

Can you reproduce or is the issue random? On a message that has been replied to if you close the message and open in again (in the inbox) does it show then? Sukh It's random. I'm pretty sure that most of the time it works fine.

On a message that has been replied to if you close the message and open in again (in the inbox) does it show then? If youre using cache mode can you try online mode?Sukh

On a message that has been replied to if you close the message and open in again (in the inbox) does it show then? If youre using cache mode can you try online mode? Sukh Hi Sukh, This is exactly where I left off. In my initial post, I noted a link that someone directed me to that explains how to switch the attached mailbox to cache mode. They said that by default, mailboxes that are attached to someone's outlook are running in online mode. FYI, by "attached mailbox" I mean an extra mailbox that a user needed to access, not their primary mailbox. So according to that link, to resolve this issue, the attached mailbox needed to be switched to cache mode. The link describes that prior to Service Pack 1 or 2 (i forget) of Office 2007, that setting is not available for extra mailboxes that have been attached to someone's outlook 2007 client. The client this user is using has Service Pack 2 installed, yet the registry setting that is described in the link at the top of this post is not present. The registry setting that I am supposed to find is called CacheOthersMail (according to that link). I searched the whole registry as both administrator and as the user that is logged in with no luck.

On a message that has been replied to if you close the message and open in again (in the inbox) does it show then? If youre using cache mode can you try online mode? Sukh Hi Sukh, This is exactly where I left off. In my initial post, I noted a link that someone directed me to that explains how to switch the attached mailbox to cache mode. They said that by default, mailboxes that are attached to someone's outlook are running in online mode. FYI, by "attached mailbox" I mean an extra mailbox that a user needed to access, not their primary mailbox. So according to that link, to resolve this issue, the attached mailbox needed to be switched to cache mode. The link describes that prior to Service Pack 1 or 2 (i forget) of Office 2007, that setting is not available for extra mailboxes that have been attached to someone's outlook 2007 client. The client this user is using has Service Pack 2 installed, yet the registry setting that is described in the link at the top of this post is not present. The registry setting that I am supposed to find is called CacheOthersMail (according to that link). I searched the whole registry as both administrator and as the user that is logged in with no luck. IF that registry key is not listed, you will need to create it.

At first I would try to create the key and set it then test.Sukh

At first I would try to create the key and set it then test. Sukh I made a mistake in my explanation. The issue was that the key named "Cached Mode" was missing from the registry. And thats where the instructions state to create the DWORD value CacheOthersMail. But I went ahead and created the key and DWORD value. Hopefully it works.