I am having a problem with about 4 interal users that I know of right now not recieving email from a single internalaccount. If this is not the correct forum please fgive me and direct me to which forum I should post. First a little background. Our clients ar using Outlook 2007. Our exchange is 2007. We have 2 client access/hub transport systems running in NLB and 2 database servers running faiover cluster. All of them have the latest windows and exchange service packs. Now we have a web app server that sends email to users for purchase reqs. For some reason these 4 people never get the emails. So I went on to both client access servers and did message tracking. Message tracking shows that it was delivered. WE are also doing journaling since we use SourceOne and it shows that it archived it but it never shows in any mailbox folders. My next step was to go on to the client access server and access the users mailbox properties and setup a forward so I got a copy of all the emails. I get the emails but not them. So I was thinking that they had some strange rule setup or something. So I launched Outlook from command line with the /cleanrules switch to remove all client and server rules. Same results. I also looked in the recover deleted items to see if they were there and they are not. So now I am at my end. I am not too strong in Exchange on what to try next except delete one of the users accounts and recreate it but I thought I would post first. All accounts seem to recieve all other email ok. Anyone have any thoughts?Joe M

Hello Joe8313, Are you using any Antivirus software on the Client machine for those users. If yes then unistalled it and checked it works or not. Because most of the time this kind of issue happen due to Third party (eg. NOD 32 Antivirus software etc). Also try to recreate a Outlook profile for those affected user Try this. EXCHANGE2010, MCSE, MCTS, MCSA MESSAGING, CCNA & GNIIT

Ok. So it looks like it is our Antivirus (I think). I uninstalled Sophos and the test person received the email. I reinstalled Sophos and she quit getting them. The thing that gets me is that we use a Sophos server and these people have the same policy as everyone else. So we ran all office updates and we are waiting for the person to come back to work on Monday so that we can see if it made a difference. That is the only thing we could see different. People that are working are running Office 2007 with SP2 and these people are not. They are running just Office 2007 with no service packs. Everyone is running the same version of Sophos. The other test we are running is to have the user have her computer off and just look into webmail. Not sure what else to try or what to look at. Any thoughts?Joe M

Hi Joe, It sounds a odd issue, so it is a better way to update your outlook 2007 up to date version. In my opinion, it seems something issue with the integration between the antivirus software with the outlook 2007 rtm. Regards! Gavin

Ok...so here is the latest update. I updated Outlook to latest service pack and all updates and it made no difference. So I got to testing some more and accessed my email from over on one of the systems. I gave me a message when I recieved the email about my Junk Mail. Now the other uses don't get this message. So I got to poking around and the computers are all set to use cache mode. Once I shut off cache mode it works. So either I can have cache mode off or antivirus uninstalled for it to work. So looks like I have to look at Sophos AV to see what it is doing to email in cache mode but for now I can live with no cache mode. Joe M