Embedded images in Word documents are incorrect on one computer but show up fine on another computer

I've not been able to find the root of the problem, but I use an application on my laptop that generates images in a document, and the document can be saved either with docx or htm/html extensions. On the laptop, I see the correct images. When I transfer the document to my workstation either over the network or by a flash drive, the incorrect images pop up - images from a project that I was working on last summer. If I save the documents as a doc on my laptop, the correct images show up on my desktop. This happens on many documents that I use, but I do have a document I use as a template. I'd prefer not to create another one, because it is quite involved.

When the incorrect images show up on my workstation, I can save the document to a flash drive (you would think with the incorrect images also being saved), but the correct images show up on my laptop.

This is frustrating to always have to work around this, but I've searched Google and really haven't found anyone else having a problem very close to this. Does anyone have any ideas?

Thanks

March 4th, 2015 12:58am

Hi,

I'm actually thinking whether the issue is related to Office version. What are the versions of Office on your laptop and workstation?

Based on the description, the issue doesn't occur if the document is saved as .doc, it only occurs if the document is saved as .docx, so basically we can say your workstation doesn't support .docx well. Is it a version prior to Office 2007?

Also, could you please share one sample to me? To protect your private information, you can send the document to our email address:

ibsofc@microsoft.com

Regards,

Melon Chen
TechNet Community Su

Free Windows Admin Tool Kit Click here and download it now
March 13th, 2015 3:51am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics