Hi Jhon rosas,
Your issue is strange, Ive never seen this error message before.
I suggest you can collect the event log when the message show up and provide us with the whole error messages of event log.
Steps of collecting event log:
Open Event Viewer to check whether there's any error about the Excel/Word crash issue.
Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.
If you didnt collect any event log, please try to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once
the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
Hope its helpful.
Regards,