I have an issue with 1 machine and Outlook 2010. The user have some issues with autodiscover and when we try to create a new profile we receive this error:

An unknown error occurred, error code: 0x80070057

It's the same error that we can see in the following links:

http://www.aurelp.com/2012/12/16/0x80070057-error-outlook-2010-step-by-step-solution/

http://support.microsoft.com/kb/2028193/en-us

But the mailbox isn't on Exchange 2003, we migrated and deleted Exchange 2003 two years ago. The mailbox is on Exchange 2010 mailbox, very strange.

We applied the latest hotfix for Windows 7 and Office 2010. Exchange 2010 have SP2.

It happen only on this workstations, others are working well.

T

Hello,

Does it a fresh installation of Office? Please don't use MSP file to install Office suit and check the result.

I once heard that somebody failed to create a profile with the error code 0x80070057 and the issue is caused by OAB downloading. Finally, he solved it after deleting the following registry entries:

Request customer to take backup of registry  and delete the following value.
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Cached Mode\
Name: SpecifyOfflineAddressBookPath
Type: REG_EXPAND_SZ

Or

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Cached Mode
Name: SpecifyOfflineAddressBookPath
Type: REG_EXPAND_SZ

You may also try that.

Cheers,
Tony Chen
Forum Support
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Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Thanks,

I will let you know but I think the customer will reinstall Office.