I seem to have an issue running test-webservicesconnectivity or even test-owaconnectivity, everytime I run commands like this I get an error stating that the below test user cannot be accessed. WARNING: Test user 'CAS_b0ffd4f63eae4d0a' cannot be accessed. Therefore, this cmdlet will be unable to test Mailbox server 'DXXXXXXXXX.com'. Test-OwaConnectivity : Could not find or log on with user XXX.com\CAS_b0ffd4f63 eae4d0a. If this task is being run without credentials, log on as a Domain Admi nistrator, and then run the new-TestCasConnectivityUser.ps1 to verify that the user exists on Mailbox server DXXXXXXXXX.com At line:1 char:20 + test-owaconnectivity <<<< I ran new-TestCasConnectivityUser.ps1 as Domain Admin are got the following: [PS] C:\Documents and Settings\Domain-Admin>get-mailboxServer | D:\exchsrvr\Scripts\n ew-TestCasConnectivityUser.ps1 Please enter a temporary secure password for creating test users. For security , the password will be changed regularly and automatically by the system. Enter password: ********* Update test user permissions on: DXXXXXXXX.XXX.com Control-Break to quit or Enter to continue: UserPrincipalName: CAS_163d72b01a1545f1@XXX.com WARNING: The command completed successfully but no settings of 'XXX.com/Users/CAS_{163d72b01a1545f1}' have been modified. WARNING: Appropriate ACE is already present on object "CN=CAS_{163d72b01a1545f1},CN=Users,DC=XXX,DC=com" for account "Domain\Exchange Servers". Identity User Deny Inherited Rights -------- ---- ---- --------- ------ XXX.com/Users/CAS... Domain\Exchange S... False False User-Force-Change-... WARNING: Appropriate ACE is already present on object "CN=CAS_{163d72b01a1545f1},CN=Users,DC=XXX,DC=com" for account "Domain\Exchange Recipient Administrators". XXX.com/Users/CAS... Domain\Exchange R... False False User-Force-Change-... ClientAccessServer : DXXXXXXXX.XXX.com Scenario : Reset Credentials ScenarioDescription : Reset automated credentials for the Client Access test user on Mailbox server DXXXXXXXX.XXX.com. PerformanceCounterName : Result : Success MailboxServer : DXXXXXXXX.XXX.com StartTime : 2/1/2011 3:01:03 PM Latency : 00:00:03.3279972 SecureAccess : True Error : UserName : CAS_163d72b01a1545f1 VirtualDirectoryName : Url : UrlType : Unknown EventType : Success Port : 0 ConnectionType : Plaintext Update test user permissions on: DXXXXXXXXXX.XXX.com Control-Break to quit or Enter to continue: UserPrincipalName: CAS_8b39e00f2e2746f6@XXX.com WARNING: The command completed successfully but no settings of 'XXX.com/Users/CAS_{8b39e00f2e2746f6}' have been modified. WARNING: Appropriate ACE is already present on object "CN=CAS_{8b39e00f2e2746f6},CN=Users,DC=XXX,DC=com" for account "Domain\Exchange Servers". XXX.com/Users/CAS... Domain\Exchange S... False False User-Force-Change-... WARNING: Appropriate ACE is already present on object "CN=CAS_{8b39e00f2e2746f6},CN=Users,DC=XXX,DC=com" for account "Domain\Exchange Recipient Administrators". XXX.com/Users/CAS... Domain\Exchange R... False False User-Force-Change-... ClientAccessServer : DXXXXXXXXX.XXX.com Scenario : Reset Credentials ScenarioDescription : Reset automated credentials for the Client Access test user on Mailbox server DXXXXXXXXX.XXX.com. PerformanceCounterName : Result : Success MailboxServer : DXXXXXXXXXX.XXX.com StartTime : 2/1/2011 3:01:56 PM Latency : 00:00:00.1249952 SecureAccess : True Error : UserName : CAS_8b39e00f2e2746f6 VirtualDirectoryName : Url : UrlType : Unknown EventType : Success Port : 0 ConnectionType : Plaintext Update test user permissions on: dXXXXXXXXXXX.XXX.com Control-Break to quit or Enter to continue: UserPrincipalName: CAS_63452f9472574727@XXX.com WARNING: The command completed successfully but no settings of 'XXX.com/Users/CAS_{63452f9472574727}' have been modified. WARNING: Appropriate ACE is already present on object "CN=CAS_{63452f9472574727},CN=Users,DC=XXX,DC=com" for account "Domain\Exchange Servers". XXX.com/Users/CAS... Domain\Exchange S... False False User-Force-Change-... WARNING: Appropriate ACE is already present on object "CN=CAS_{63452f9472574727},CN=Users,DC=XXX,DC=com" for account "Domain\Exchange Recipient Administrators". XXX.com/Users/CAS... Domain\Exchange R... False False User-Force-Change-... ClientAccessServer : DXXXXXXXXXX.XXX.com Scenario : Reset Credentials ScenarioDescription : Reset automated credentials for the Client Access test user on Mailbox server DXXXXXXXXXX.XXX.com. PerformanceCounterName : Result : Success MailboxServer : DXXXXXXXXXX.XXX.com StartTime : 2/1/2011 3:02:01 PM Latency : 00:00:00.1406196 SecureAccess : True Error : UserName : CAS_63452f9472574727 VirtualDirectoryName : Url : UrlType : Unknown EventType : Success Port : 0 ConnectionType : Plaintext You can um-enable the test user by running this command with the following optio nal parameters : [-UMDialPlan <dialplanname> -UMExtension <numDigitsInDialplan>] .Either None or Both must be present. The environment is running fine..... Any help would be great......

How long did you wait after running the PS1 script and running the test again? As there appears to be nothing wrong with what you have posted. If you multiple servers ensure that the account is where you expect it to be, and not located on another server that perhaps cannot be accessed. Simon.Simon Butler, Exchange MVP Blog | Exchange Resources

Hi, From the log you posted, we knew that you have created a new CAS test user without problems. Then please run test-webservicesconnectivity. Does the error persist?Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Thanks Gen Lin-MSFT

Gen, yes, the error persists each time I run test-webservicesconnectivity or test-owaconnectivity.

Sembee, I have waited days between running the script and the test. There are multiple servers.... I thought this script was supposed to create the accounts to test with.

The script should create the account and you should see it in the list in Recipients. Do you see a extest account in the list of recipients? If not, then search the domain to see if it was created but not mail enabled. Simon.Simon Butler, Exchange MVP Blog | Exchange Resources | In the UK? Hire Me.

I see a test account for: CAS_{63452f9472574727} CAS_{8b39e00f2e2746f6} CAS_{163d72b01a1545f1} but not one for: 'CAS_b0ffd4f63eae4d0a' So I wonder why new-TestCasConnectivityUser.ps1 is not creating the account. Should I go in and manually create the account?

There are only 3 test accounts each having a mailbox on a different exchange server, but we have 5 exchange servers. Should each exchange server have a CAS account?

You shouldn't create the users manually, because the system creates them and more importantly maintains them. I believe that every Mailbox server should have a test user - that is how the Microsoft test tools in SCCM etc work. Simon.Simon Butler, Exchange MVP Blog | Exchange Resources | In the UK? Hire Me.

Is there anyway to keep the tests from using this account since it is not valid? I wonder why new-TestCasConnectivityUser.ps1 is not correcting/creating this account?

Everything is designed to use those accounts. Have you attempted to create a user for that specific server only? I notice in your original post you were using the get-mailboxserver then the script method. If you just run the script on the server itself, I think it will create the user on that server, or throw an error. Simon.Simon Butler, Exchange MVP Blog | Exchange Resources | In the UK? Hire Me.

I have tried to run the script on each server that is configured for mail, but I typically get either of the following: [PS] C:\Documents and Settings\Domain-Admin>new-testcasconnectivityuser.ps1 Please enter a temporary secure password for creating test users. For security , the password will be changed regularly and automatically by the system. Enter password: ********* You can um-enable the test user by running this command with the following optio nal parameters : [-UMDialPlan <dialplanname> -UMExtension <numDigitsInDialplan>] .Either None or Both must be present. or I get this [PS] C:\Documents and Settings\domain-Admin>new-testcasconnectivityuser.ps1 Please enter a temporary secure password for creating test users. For security, the password will be changed regularly and automatically by the system. Enter password: ********* Please either run the command on an Exchange Mailbox Server or pipe at least one mailbox server into this task. For example: get-mailboxServer | new-TestCasConnectivityUser.ps1 [-UMDialPlan <dialplanname> -UMExtension <numDigitsInDialplan>] or get-mailboxServer foo | new-TestCasConnectivityUser.ps1 [-UMDialPlan <dialplanname> -UMExtension <numDigitsInDialplan>] You can um-enable the test user by running this command with the following optional parameters : [-UMDialPlan <dialplanname> -UMExtension <numDigitsInDialplan>] .Either None or Both must be present.

The first message doesn't throw show an error. You need to run it on the mailbox server. The user account should be created. The second message is what I would expect you to get if you aren't running the script on a mailbox server. Simon.Simon Butler, Exchange MVP Blog | Exchange Resources | In the UK? Hire Me.

I get the first message even when I run it on a Mailbox server and the account is never created.

Are you seeing an error when you run it on a mailbox server? As no error has been posted. Or does it appear to have created? Do you have a database on that server that is dismounted or has been removed? Do you see the user in ADUC? If the script appears to create correctly but doesn't appear then that would point to a more serious problem, possibly with the domain. Simon.Simon Butler, Exchange MVP Blog | Exchange Resources | In the UK? Hire Me.

Nothing appears to be created. I have to run " get-mailboxServer | new-TestCasConnectivityUser.ps1 " for it to run on most of the servers. No removed or dismounted DB's The user is not in ADUC. I see a test account for: CAS_{63452f9472574727} CAS_{8b39e00f2e2746f6} CAS_{163d72b01a1545f1} but not for this one that errors out: 'CAS_b0ffd4f63eae4d0a'