Have been receiving this error message for 2 days when trying to activate Office 2013.
Please note that I do not have the option to run Office as Administrator.
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Have been receiving this error message for 2 days when trying to activate Office 2013.
Please note that I do not have the option to run Office as Administrator.
Hi,
The suggestion I would like to provide was to run Office as administrator. By "I do not have the option to run Office as Administrator", did you mean you couldn't see the option or something else?
To run an Office application as administrator, we need to find the application shortcut, right click on it, then click "Run as administrator".
For the error message you provided, I also suggest you run the System File Checker to run the sfc /scannow command to scan all protected system files and replace the incorrect versions with the correct Microsoft versions.
For a Windows 7 PC
1. Click Start > All Programs >
Accessories, and then right-click Command Prompt and choose
Run as administrator.
2. In the command prompt, type sfc /scannow and press Enter.
3. When the system scan is complete, try to install Office again.
For a Windows 8 PC
1. Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click
Search.)
2. Enter command prompt in the search box.
3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click
Run as administrator.
4. In the Administrator: Command Prompt window, type sfc /scannow
press Enter.
5. When the system scan is complete, try to install Office again.
I hope the information is helpful.
Regards,Melon Chen
Forum Support
Thank you for your reply.
Here is some more information about this issue. First, the computer I am using is brand new from Dell and came preloaded with Windows 7 Home Premium.
I can run all programs as Administrator except for Office 2013. See Images below. Will try your suggestions and let you know if they solve the issue.
All other programs:
Word:
Melon,
You are a genius!
Ran the sfc /scannow program with the results below.
I restarted the computer and re-ran the Office installer. I chose the installer option "Enter Product Key"
Issue solved. Thank you so much.