Hi guys,

I got a problem with my Office 365 that every time I open an office file from IE/chrome browser (i.e. click the document link and save the file to local, open it in the browser after download completed) or under a zip file, no matter it is an excel file or word document, the Excel/Word crashes. The Excel/Word will ask me to repair the file if I open the file again. The file will be closed automatically after the repair, when I open the file again it will told me the excel/word itself has just successfully registered and ask me to close and re-open the excel again in order to enable editing the file. This is extremely inconvenience, I have to open this file 4 times to edit my file. 

Could anyone here can help me to resolve the problem?

Many thanks.

Hi,

According to your description, Excel seems not crash when you opened a local Excel/Word file directly. Where do you store these file? OneDrive, SharePoint or other?

If possible, please let me see the screenshot of the error dialog.

Moreover, please open Event Viewer to check whether there's any error about the Excel/Word crash issue.

Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.

To protect your privacy, you may send the error logs to ibsofc@microsoft.com, we will try to find the cause.

Regards,

George Zhao
Forum Support
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Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Thanks

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"