Good Morning,

I have a few users that are using Excel pretty heavily with some larger spreadsheets. We have been at this troubleshooting game for a while now and have not found the cause of the issue. We have updated office, reinstalled office, repaired office, disabled add-ins, some add-ins, and we just cannot seem to keep this from happening. Excel randomly will crash on some of my users through RDS with the following error.

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             EXCEL.EXE

  Application Version:                           15.0.4701.1001

  Application Timestamp:                     54e30a7b

  Fault Module Name:                          EXCEL.EXE

  Fault Module Version:                        15.0.4701.1001

  Fault Module Timestamp:                  54e30a7b

  Exception Code:                                  c0000005

  Exception Offset:                                0014c742

  OS Version:                                          6.2.9200.2.0.0.16.7

  Locale ID:                                             1033

Additional information about the problem:

  LCID:                                                     1033

  skulcid:                                                 1033

Hi Sir,

Based on the event log, we can't find enough useful information. I notice that this issue occurred with some larger spreadsheets, thus I suppose this issue might be caused by the formatting. If you are using 32bit Excel, I recommend we try to use 64bit Excel.

More reference:

http://support.microsoft.com/en-us/kb/2735548 (It also applies to Excel 2013)

If this issue still exists, we'd better collect the App crash dump file to do further troubleshooting.
Please try to follow this article to collect the dump file:
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

You can try to analyze dump by yourself if you would like to

How to analyze app crash dump file:

http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx