I have recently installed Office 3013 Home and Student and Outlook 2013. It's very important that I can use Excel like I used to by send directly to email as an attachment. When I try I get this error "General mail failure. Quit Microsoft Excel, restart the mail system, and try again." I've restarted everything several times and it's still not working. Both Word 2013 and Power Point 2013 work exactly like they are supposed to, but of course the one program I need to work is not. I've went into my default programs and selected Outlook for my email program, I've deleted all other email programs. I've uninstalled all anti-virus, anti-malware, anti-spyware, programs. I've done all that I can think to do and now I'm asking what else can I try to resolve this. The only program I actually use is Excel and it's direct to email function is imperative to my work. The computer is brand new it's a Toshiba Satellite L955-S5330 with Windows 8 as it's operating system. Please Help me figure this out cause there is no reason with everything being brand new that it shouldn't be working correctly. Thanks.

Hi,

This problem occurs if all of the following conditions exist:

• You have Outlook 2013 installed along with an earlier version of Outlook.
• You have a version of Outlook earlier than Outlook 2013 running when you attempt to send the file.

To resolve this problem, please use the following steps.

1.Exit the earlier version of Outlook that is currently running (earlier is any version before Outlook 2013).
2.Start Outlook 2013.
3.Send your file from the other program.
If you must send the file from an earlier version of Outlook, attach the file to an email message you initiate from Outlook. In other words, do not initiate the email process from the other program (such as Microsoft Word or Microsoft Excel).

Quote from:

http://support.microsoft.com/kb/2785945?wa=wsignin1.0

Jaynet,

This answer assumes that there is or has been an earlier version of Outlook running or installed on the computer.  I have a computer with a fresh install of Windows, and a fresh install of Office 2013 64-bit (no previous versions ever installed on computer) and my user is getting this error.

I have another user that is also getting this error that was upgraded to Office 2013 until we found some incompatibility issues, so we down graded her back to Office 2007.  No other versions of office are installed on the system. 

Any suggestions on either or both? 

• Edited by thedero Tuesday, July 23, 2013 5:42 PM clearified which version of office 2013 is installed

Jaynet,

This answer assumes that there is or has been an earlier version of Outlook running or installed on the computer.  I have a computer with a fresh install of Windows, and a fresh install of Office 2013 64-bit (no previous versions ever installed on computer) and my user is getting this error.

I have another user that is also getting this error that was upgraded to Office 2013 until we found some incompatibility issues, so we down graded her back to Office 2007.  No other versions of office are installed on the system. 

Any suggestions on either or both? 

• Edited by thedero Tuesday, July 23, 2013 5:42 PM clearified which version of office 2013 is installed

Neither option worked for me. I restore the computer to the date that it last worked and all was well. So, still not sure why it happened, but at least it works again now.

I do use excel desktop and app, running, maybe there was a conflict?

One of my users is getting this error. Office 2007 was installed before but it has been uninstalled and a fresh install of Office 365 (2013) has been installed. Does it still think the old one is on there? It should just send it to the default Email app, which has been set to Outlook 2013. Any ideas on a fix for this?