Hi.
Few weeks ago, I upgraded my office clients to Office Pro 2013, we have a sharepoint where production people looks for a document and print it. But with Excel 2013 I'm having some issues with some files. when they print excel crash and it close the file. I found this.
Faulting application name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Faulting module name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Exception code: 0xc0000005
Fault offset: 0x002ab9c1
Faulting process id: 0x4390
Faulting application start time: 0x01d06279c0eb5557
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: 0a4ee538-ce6d-11e4-827e-4851b703ea25
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: Application Error
Date: 3/19/2015 1:20:45 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Faulting module name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Exception code: 0xc0000005
Fault offset: 0x002ab9c1
Faulting process id: 0x4390
Faulting application start time: 0x01d06279c0eb5557
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: 0a4ee538-ce6d-11e4-827e-4851b703ea25
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-19T19:20:45.000000000Z" />
<EventRecordID>18840</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>15.0.4569.1504</Data>
<Data>52c5e9e1</Data>
<Data>EXCEL.EXE</Data>
<Data>15.0.4569.1504</Data>
<Data>52c5e9e1</Data>
<Data>c0000005</Data>
<Data>002ab9c1</Data>
<Data>4390</Data>
<Data>01d06279c0eb5557</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE</Data>
<Data>0a4ee538-ce6d-11e4-827e-4851b703ea25</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
I have updated the ricoh drivers on our print server but no luck there. any ideas?