Excel 2013 crash when plotting scatter graph

Hi everyone

My university has subscribed Office 365 through MSSA program. I have to plot scatter graph for my assignment but i experienced program crash when plotting scatter with smooth lines and markers with data.

The program will crash under win8.1 environment in my notebook but won't crash in my laptop which win7 SP1 is installed. I upgraded my win7 computer to win8.1 and encounter the same problem i faced on my win8.1 notebook so it shouldn't be hardware problem.

No program crash occurred when creating graph without data.

I hope the problem can be solved. Thanks a lot.

(sorry for no screenshots as my account is not verified.)

March 1st, 2015 7:00am

Does this happen with specific data sets, or with any data you try?

Free Windows Admin Tool Kit Click here and download it now
March 2nd, 2015 5:21pm

Yes any data i tried.

even random number like 12345

March 3rd, 2015 2:28am

Hi,

Have you tried some general steps to troubleshoot this issue? For example, Office safe mode or Repair Office. If not, please try this KB and check if they are helpful:

http://support.microsoft.com/kb/2758592/en-us

If this issue still exists, we need to collect the event log to do further troubleshoot.

Steps: Open Event Viewer to check whether there's any error about the Excel/Word crash issue.

Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.

To protect your privacy, you may send the error logs to ibsofc@microsoft.com, we will try to find the cause.

Regards,

George Zhao
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
March 4th, 2015 7:28am

Hi George,

The problem still exist even i tried all the methods.

Here is the event log of the crash. It is tested by three different datasets.

Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>


Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>


Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

I hope these information owuld help you guys to solve the problem. Thanks.

Regards,

Roger



  • Edited by RT9994 12 hours 38 minutes ago
March 4th, 2015 9:57pm

Hi Roger,

Based on the error log >>Faulting module name: ntdll.dll<<, please try the method below:

Modify a registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common changing Common to Common_BAD

Regards,

George Zhao
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
March 4th, 2015 11:39pm

Hi George,

The problem still exist even i tried all the methods.

Here is the event log of the crash. It is tested by three different datasets.

Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>


Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>


Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

I hope these information owuld help you guys to solve the problem. Thanks.

Regards,

Roger



  • Edited by RT9994 Thursday, March 05, 2015 2:58 AM
March 5th, 2015 2:56am

Hi George,

The problem still exist even i tried all the methods.

Here is the event log of the crash. It is tested by three different datasets.

Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>


Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>


Log Name:      Application
Source:        Application Error
Date:          05/03/2015 10:41:30
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Roger
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5e2eb
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0e17a
Exception code: 0xc0000005
Fault offset: 0x0000000000031bab
Faulting process id: 0x14a8
Faulting application start time: 0x01d056edc23677c4
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 207b7767-c2e1-11e4-bed8-0c8bfd0529a3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T02:41:30.000000000Z" />
    <EventRecordID>66236</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roger</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>54b5e2eb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17630</Data>
    <Data>54b0e17a</Data>
    <Data>c0000005</Data>
    <Data>0000000000031bab</Data>
    <Data>14a8</Data>
    <Data>01d056edc23677c4</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>207b7767-c2e1-11e4-bed8-0c8bfd0529a3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

I hope these information owuld help you guys to solve the problem. Thanks.

Regards,

Roger



  • Edited by RT9994 Thursday, March 05, 2015 2:58 AM
Free Windows Admin Tool Kit Click here and download it now
March 5th, 2015 2:56am

Hi George,

Do you mean open the registry editor and change the name of "Common" folder to "Common_BAD" ?

If yes, i am sorry to tell you that the problem still exist after the modification.

System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-03-05T13:44:39.000000000Z
EventRecordID 12378
Channel Application
Computer ROGERTONG-PC
Security
- EventData
EXCEL.EXE
15.0.4693.1000
54b5e2eb
ntdll.dll
6.3.9600.17630
54b0e17a
c0000005
0000000000031bab
1e80
01d0574a83115171
C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
C:\WINDOWS\SYSTEM32\ntdll.dll
c44e2bd8-c33d-11e4-be95-382c4a6293de

Thanks for your effort.

March 5th, 2015 8:52am

Hi,

As far as I know, the ntdll.dll is used to execute service NT Layer DLL for Hardware Abstraction Layer DLL hal.dll and Platform Specific Hardware Error Driver PSHED.dll. It does not only work for Office suits, thus, I recommend we copy a new ntdll.dll from another pc and then re-register it.

To register a dll or ocx file :
Click Start >Type in Search Bar:
regsvr32 <path & filename of dll or ocx>
Click Enter.

If this issue still exists, we'd better collect the App crash dump file to do further troubleshooting.

Please try to follow this article to collect the dump file:

https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

You can try to analyze dump by yourself if you would like to

How to analyze app crash dump file:

http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

Regards,

George Zhao
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
March 5th, 2015 8:53pm

Hi Sir,

Update:

It seems happened with Excel 2013 64bit version, please try to use 32bit version. It should be worked.

Regards,

George Zhao
TechNet Community Support

March 12th, 2015 2:30am

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