I have two computers exhibiting the same problem but not every time.

Windows 7 Pro 64-bit

Office 2013 64-bit

Download an .xls file through Chrome or IE.

Download is fine

Attempt to click to open.

Excel Launches, appears in the taskbar, file never opens... Excel is unresponsive.

Right Click Task Bar icon, program will close.  You can open other files just fine.

I noticed when you double click the file to open, two excel.exe processes open in Task Manager... not sure if that is normal.  When you close excel, they both disappear.

Thoughts?

Hi,

In regarding of the issue, please provide us more information to assist you better.

• Did this issue only occur with the .xls files downloaded from Wells Fargo website? Have you tried from other website, such as OneDrive?
• Have you tried to download some .xlsx files to test from Wells Fargo website?

Please do some tests to narrow down the issue.

1) Try to convert the .xls files to .xlsx files, if we can open the .xlsx correctly, this issue may be caused by the compatibility issue between Office 2013 and Office 97-2003 format. Thus, I recommend you convert the file to Excel 2013 format.

2) Open the Excel program first=>Click Open=>Navigate to the file=>Then open it. If it also can be opened correctly, this issue may be caused by the Dynamic Data Exchange. Please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

Steps:

1.Click the File tab, and then click Options.
2.Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
3.Click OK.

If you have any update, please feel free let me know.

Regards,