Hello,

I was wondering if I could get some help. I have an issue whereby Excel 2013 seems to crash what seems like randomly, however when I look in the event log it seems to be every time the Software Protection Service initialises while Excel is running.

I have never seen this happen myself, as it's one of my clients machines, but can confirm each time he says it happens in the event viewer.

If you look in the event logs, you have events in this order:

Information 21/01/2015 08:41:25 Windows Error Reporting 1001 None
Error 21/01/2015 08:41:16 Application Error 1000 (100)
Information 21/01/2015 08:26:42 Office Software Protection Platform Service 903 None
Information 21/01/2015 08:24:09 gupdate 0 None
Information 21/01/2015 08:21:41 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 902 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1066 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 900 None

(apologies, I can't add screenshots until my account is verified)

As a test, I disabled Software Protection Service temporarily and this seemed to resolve the issue, until we reactivated windows and the service resumed it's duty.

----------------------------

The Application Error is

Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea

Faulting module name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea

Exception code: 0xc0000005

Fault offset: 0x01048117

Faulting process id: 0x16dc

Faulting application start time: 0x01d0355348958758

Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE

Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812

--------------

Windows Error Reporting

Fault bucket 723233751, type 17

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: EXCEL.EXE

P2: 15.0.4675.1001

P3: 546b48ea

P4: EXCEL.EXE

P5: 15.0.4675.1001

P6: 546b48ea

P7: c0000005

P8: 01048117

P9:

P10:

Attached files:

C:\Users\USERNAME\AppData\Local\Temp\166375830.cvr

C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Parts Front Counter Margin Review 2014 - 2015.xlsx

C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Daily Parts Front Counter Review - January 2015.xlsx

C:\Users\USERNAME\Documents\Service Hours Review\Daily Service Hours Review - January 2015.xlsx

C:\Users\USERNAME\AppData\Local\Temp\CVRC0D2.tmp.cvr

C:\Users\USERNAME\AppData\Local\Temp\WERB271.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\USERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_b5544b4064a603f11dd95207c57fc6dc7418de9_2c0ad29d

Analysis symbol:

Rechecking for solution: 0

Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812

Report Status: 0

I have tried reinstalling Office, I have tried running with addons disabled. Does anyone have any ideas about what I can try next?

Thanks in advance for your time.

Kind Regards,

Jamie

Hi Jamie,

Does this only happen to Excel 2013? What about other Office applications?

Office Software Protection Platform Service is responsible for the verification of your Office licensce, please first check the activation status of your Office installation.

Since you've mentioned that "disabled Software Protection Service temporarily and this seemed to resolve the issue", I would also suggest we first try below steps and see if issue persists:

1. Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform and rename tokens.dat to tokens.old.
2. Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform\Cache and rename cache.dat to cache.old
3. Restart your computer, then launch excel and check again.

Please feel free to post back with any findings.

Regards,

Ethan Hua
TechNet Community Support