I have a user who has been experiencing an issue for quite some time with Excel and we have not been able to track down the cause or a fix to it.

Excel will lock up and crash with what seems to be completely random frequency. Below are the details.

Windows 7 32bit

Office 2010

-It happens with different spreadsheets

-It happens with both .xls and .xlsx

-It can happen when opening, saving, working within a spreadsheet, or in a different program all together

-Other people use the same spreadsheets and do not experience the issue

-The only correspondence to the crashes in the Event Viewer are multiple "Office Software Protection Platform Service" events

-The issue is experienced with local files, filed saved on the network, and blank/unsaved workbooks

-The PC is connected to a domain

I have done the following:

-Repaired Microsoft Office

-Re-installed Microsoft Office

-Disabled all Add-ons

-Ran Office Products in safe mode

-Re-created the users profile, both from scratch and using the Windows Easy Transfer tool

-Replaced the users PC entirely

-Edited the registry key that controls the frequency of "Office Software Protection Platform Service"

-Set the "Office Software Protection Platform" service to automatic

-Verified that Office 2010 Product Key information was correct

-Set Excel.exe to "Run as Administrator"

-Disabled Protected View

-Used a different printer/print drivers

-Cleared the "Recently Used" list

-Deleted the files in Appdata\Roaming\Excel

As you can see I have done a lot and have gotten nowhere, the user still reports the issue happening. Sometimes upwards of 8 times a day. This has caused the user to lose a lot of work that wasn't recoverable. Any suggestions about what else to try or where to look?

Also tried removing all group policies and making her an admin. Neither made a difference.

Re:  Excel crashing

I am grasping at straws and you have probably already done most/all of these, but...
Clear all Temp files

Delete all .Exd files
(http://support.microsoft.com/kb/290537/en-us)

Delete the .xlb files
These files (file) contain the toolbar/ribbon and get bloated, corrupt.
They seem to stick around, even after a repair.
A new default .xlb file is built automatically, when Excel starts, if the file does not exist.
'-
Is Service Pack 2 (Office 2010) installed?
I know it is heresy, but Windows XP might be a solution.
'---

Jim Cone
Portland, Oregon USA
free & commercial excel programs
https://jumpshare.com/b/O5FC6LaBQ6U3UPXjOmX2

• Edited by James Cone 22 hours 6 minutes ago clarification

I have not deleted the .exd files but will do that now and report back.

The rest has already been done.

Any other ideas?

re:  more excel crashing

Well you asked about other ideas so...
1. Turn off Auto-Save
2. Turn off file-sharing
3. Locate the XLSTART directory, move everything there someplace else.
4. You disabled all add-ins, but does that include Com add-ins and the other flavors.
5. Does the user have an anti-virus app installed - disable it.
6. Doug Robbins (Word MVP) has an exhaustive list of problems/solutions for crashes in Office 2013.
    There will be overlap with Office 2010...
http://answers.microsoft.com/en-us/office/forum/office_2013_release-customize/something-went-wrong/b178f08f-3f59-4938-8f39-2af189bffd44
7. Don't know anything about it, but another idea ...
   "Fix a corrupted user profile"  http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7
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Wish you good luck
Jim Cone