Excel stops working when I attach a file in Outlook

I have the Office 2013 suite installed with all the programs except for Excel. Excel is installed on its 2007 version because I use an accountant tool that requires Excel 2007. I have been working like this in 3 different computers but for a few time I have one problem in one of them. Whenever I have an Excel document opened and try to attach another in Outlook, Excel stops working. Do you know the cause or the solution for this issue?

March 11th, 2015 4:42pm

Hi,

Please start Excel in Safe Mode, then perform the same steps to check the result.

If there is no problem when Excel is in Safe Mode, disable the suspicious add-ins in Excel to check the result.

If the issue persists, please collect the event logs from Event Viewer:

Press Win + R, type "eventvwr" in the blank box, press Enter.

Browse to Windows Logs -> Application, find the related error and send us the logs. To protect your private information, please send the logs to our email address:

ibsofc@microsoft.com

Regards,

Melon Chen
TechNet Community Su

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March 12th, 2015 8:22am

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