We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.

HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.

I believe this has been working previously and has now stopped.

It is affecting Mac & PC user the same and is also apparent in OWA.

Please help as typically this is affecting our VIPs.

Thanks

Hi,

According to your description, I noticed that the free/busy information also couldnt be retrieved in OWA. Please confirm your Exchange version and double check whether all users cant use scheduling assistant to view free/busy information.

In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:

please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover service.

In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.

Regards,

Hi Winnie,

We have since got round this problem by opening the calendar and adding permissions manually which is a bit of a tedious workaround. Imagine if we had to do it for everyone!

I am not entirely sure what you mean by "check whether a proper XML file can be returned"

The Availability service URL certainly works, it first comes up with a U/N P/W dialogue box then take you through to a page that says:

"You have created a service.

To test this service, you will need to create a client and use it to call the service. You can do this using the svcutil.exe tool from the command line with the following syntax:

svcutil.exe https://bcllonmbx02.billingtoncartmell.co.uk:444/EWS/Services.wsdl