Hi, Our company is still running Exchange 2003 SP2. We have a child domain for Newzland office, something like NZ.CONTOSO.LOCAL, there is a back-end Exchange 2003 server for local mailboxes. Three days ago I added a user into a Universal DL named NZCustSupport in this child domain (there are already 5 users in this group). Until now I still cannot see the new user when open GAL from my Outlook. My account is in Parent domain CONTOSO.LOCAL, our NZ users also report they cannt see the new user in GAL from their end either. I then tried update the Recipient Policy for NZ, AU users. No changes... Checked the Default Offline Address update schedule, it was scheduled 5AM every night. Tried download the address book manually to Outlook, no changes... On CONTOSO.LOCAL domain DC "AD Users and Computers", I checked NZ.CONTOSO.LOCAL, can see the new user in this Universal DL... Dont know why its not showing up in the GAL though??

Is the problem occurring both for the online address book and offline address book? Try checking with Outlook in cached mode and when not.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Tried with cached and non-cached mode. Still didn't pickup the new added member...

On Mon, 24 Jan 2011 03:18:00 +0000, aha_tom wrote: >Tried with cached and non-cached mode. Still didn't pickup the new added member... Are you sure that the user is either mail-enabled or mailbox enabled? --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Yes. Pretty sure. The group is in use. There are existing 5 users in this group. Tested again anyway. All 5 users can receive emails sent to this group address nzcustsupport@contoso.com.

On Mon, 24 Jan 2011 04:13:45 +0000, aha_tom wrote: >Yes. Pretty sure. The group is in use. There are existing 5 users in this group. Tested again anyway. All 5 users can receive emails sent to this group address nzcustsupport@contoso.com. Okay. Your original post said you couldn't see the USER in the GAL. So I guess what you meant was that you can see the GROUP in the GAL but when you examine the membership of the group you don't see the user? Connect, using ADUC, to each DC and check the membership of the group. Does each DC show the same members? If not, you have an AD replication problem. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Ye, my bad. Didnt read what I wrote before click submit... Checked DCs on both sites/domains... the Universal group has been updated correctly. Somehow I still cannot pickup the change in my Outlook... Clicked "Update Now" number of times during the day... Asked NZ users to re-check. Waiting them to get back to me... probably tomorrow, as they are already off for the day...

On Mon, 24 Jan 2011 05:57:22 +0000, aha_tom wrote: >Ye, my bad. Didnt read what I wrote before click submit... > >Checked DCs on both sites/domains... the Universal group has been updated correctly. Somehow I still cannot pickup the change in my Outlook... Clicked "Update Now" number of times during the day... Asked NZ users to re-check. Waiting them to get back to me... probably tomorrow, as they are already off for the day... You also said you had the same problem is you ran Outlook without "Exchange cached-mode". If you did then the GC isn't updating. Try using LDP and connecting to each GC on port 3268 and seaching for the group. Have a look at the member property on each GC. Do they each have five members? If everything looks okay in the AD (GC and DC) and you still don't see the 5th user then I'm not sure what the problem might be. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

The issue was caused by decomissioning of the bridge head DC in the parent site...