Exchange 2003 and Entourage 2008 - Application Pool crashes, causes w3wp to crash
We have Exchange 2003 in a frontend/backend configuration. We have only one user who uses Entourage 2008. It keeps crashing the applicationpool on frontend Exchange 2003 server, similar to what is described here for Exchange 2007- http://support.microsoft.com/default.aspx/kb/kb956319 Two errors appear in the eventlog. One is in the system log, Event ID 1011, and states "A process serving application pool 'ExchangeApplicationPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '9884'. The data field contains the error number." The other is in the application log, event ID 1000, and states "Faulting application w3wp.exe, version 6.0.3790.3959, faulting module exprox.dll, version 6.5.7638.1, fault address 0x0002ce94"We know it is the Entourage 2008 user because we had him use our other frontend server and the errors followed; they stopped as soon as he changed his frontendserver, and on the server he pointed to, they began within minutes. Any assistance, hotfixes, etc is appreciated as it is a pain that one Entourage 2008 user is causing such a headache.
July 13th, 2009 5:29pm

Hi Have you followed below steps? http://support.microsoft.com/kb/329067 Vinod |CCNA|MCSE 2003 +Messaging|MCTS|ITIL V3|
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July 13th, 2009 5:34pm

I had not seen that last suggestion; let me try that and I will let you know the results. Thanks!
July 13th, 2009 6:35pm

After monitoring for over a week and finding no errors, it looks like that fixed it. Thank you
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July 22nd, 2009 6:14pm

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