If we create a new user and attaching an orphaned mailbox, the GAL shows the new new name, but the old user in chevrons. i.e. New User <Old User> Mailbox seems to work fine and the new user can send and receive mail. It just looks a bit unprofessional for users to see this in the address book. Can anyone tell me howe to change or remove this? Regards

Can you change the display name in Active Directory Users and Computers or via the Exchange Management Console? I have never seen Exchange do this after connecting a disconnected mailbox, but it may be something that SP1 is doing.

Dear customer: To proper assist you to troubleshoot the issue, please help collect the following information. 1. Send the screenshot of the user display as New User <Old User> in GAL to v-rocwan@microsoft.com for analyze. 2. Open EMC, navigate to the recipientsmailbox, right click the recipient that doesnt display normally, select properties, click user information, and send the screenshot of it to v-rocwan@microsoft.com. 3. Did you install Exchange server 2007 SP1? 4. If we create a new user and attaching an orphaned mailbox, tell me how do you do that? Thanks for cooperation. If anything is unclear, please feel free to let me know. Rock Wang - MSFT