Hello In Outlook 2007 I get this error message when I wants to open the Out of office option: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later" The connection was etablished by the internal server name, and also the auto configuration of the client worked. The OWA works with the same name. I'm using a SAN Certificate, which includes this name and also the public domain names. What do I have to do to fix the problem? Thanks Norbert

Has this ever worked in your environment before? Has anything changed recently?I my experience this has been an issue with authentication settings on the autodiscover site.Josh

Hi Josh It never worked before. It's a new installation... Can you explain me, which security settings I should set on this and also the other web folders? Thanks, Norbert

Hi, Before going on, I would like to explain that the following information: When outlook 2007 wants to set OOF, it communicates with 'Exchange Web Servises' (EWS) virtual firectory in IIS. Outlook 2007 does not know path to EWS virtual directory in IIS so it queries the autodiscover service on Exchange 2007 server. Therefore the autodiscovery service must be correctly configured when using Outlook 2007. Outlook 2007 "finds" autodiscover service either by query AD or DNS. After contacting the autodiscover, it will send a request to autodiscover. Then the autodiscover accepts the request and inquiry the OOF URL via the AD. So we should ensure the OOF URL is right and can be found correctly. I suggest we check the Test Email AutoConfiguration from the Outlook client. The detailed steps as below: Press Ctrl, then right click the Outlook icon in the System Tray. Click Test Email AutoConfiguration, then input the password of the account, click Test button. Please check whether the correct OOF URL could be found in the test results. After that, please view the suggestions based on the following link: http://www.proexchange.be/modules.php?name=News&file=article&sid=686 In order to understand the mechanism of the autodiscover, please view the below resource: http://technet.microsoft.com/en-us/library/bb124251.aspx Thanks Allen

Hello Allen Thanks for explaning! I did the test on the outlook client. All URL's where resolved correct https://exc.int.mydom.com/... From Pro-Exchange: Reason 1: Wrong Autodiscover Service settings --- URL is OK, as tested above.Reason 2: Wrong certificate --- The SAN Cert includes the owa and autodiscover URLReason 3: Wrong permission settings on the EWS virtual directory. --- Basic and Anonymous removed, still problems...Reason 4: Logged on with another user account --- its the right user logged on Any more ideas? Thanks a lot!!! Norbert

If you havnt already tried it, login to OWA for the account you are getting the error with. See if you can change Out of Office settings here. We had this issue intermittantly on various accounts, after the install of Office 2007 and appeared to be a temporary sinc issue betweem the client and exchange. Setting OOF via OWA fixed the issue in all cases. Just thought it may help

Hi fishface I tried it, but without success... The OOF could be enabled, but Outlook still reports the error.... Norbert

Hi, The cause of this issue may be the Outlook Anywhere. Now please open Outlook, click Tools, click Account Settings, click More Settings button, in the Connection tab, please check whether you checked the Outlook Anywhere option. If it was checked, please uncheck it. Then examine the issue. If the issue persists, please run the test-outlookwebservices | fl command in the Exchange Management Shell. Please paste the information so that I can find the root cause of the issue. Below is the instruction about Test-outlookwebservices http://technet.microsoft.com/en-us/library/bb124509(EXCHG.80).aspx Thanks Allen

Hi Allen Thanks for your help! Just a little question about the Web Services Authentication settings. Is this configuration OK, or do you think there should be a change? Default Web Site Require SSL (+Require 128-bit) Enable Anonymous Autodiscover Require SSL (+Require 128-bit) Authenticate access Intgrated Digest Basic EWS Require SSL (+Require 128-bit) Authenticate access Integrated Basic Exadmin Require SSL (+Require 128-bit) Authenticate access Integrated Basic Exchange Require SSL (+Require 128-bit) Authenticate access Integrated Basic MS Active Sync Require SSL (+Require 128-bit) Authenticate access Basic OAB Authenticate access Integrated OWA Require SSL (+Require 128-bit) Authenticate access Basic Public Require SSL (+Require 128-bit) Authenticate access Integrated Basic UnifiedMsg Require SSL (+Require 128-bit) Authenticate access Integrated Are these ok, or would you change something (only OWA is in use...) Thanks for your feedback! Norbert

Hi, After viewing the authentication settings of the Virtual Directory, I found all of them were configured correctly. There is no need to change anything. Thanks Allen