I have a user "UserA" who is trying to scan to email, UserA puts 5 documents onto a xerox scanner, scans to email, she gets two of the five docs. The xerox machine sends an email per document, each is about 8k in size. UserA does not get all the emails in the Outlook 2010 client; however when another user "UserB" tries same docs, same xerox printer and they receive everything fine. I then had UserA try again and see that three emails came in to UserA's inbox, about 10 seconds later, one of the emails disappeared, shy of a minute later, a fourth email has arrived in UserA's inbox on the Outlook Client (same thing happens in OWA). I have looked at the Edge and Hub Tranpsort servers; which they show received/delivered for all the messages. Exchange 2007 is being used with Outlook 2010 clients. Not sure what form is best for this question? Any assistance would be appreciated. Thank you in advance

Look for an Inbox Assistant rule, a POP client or delivery set to a PST file, or a folder View. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Ed - Thank you for the suggestion. I tried doing the following and believe that this is a Outlook client issue. I had UserA close out of the Outlook 2010 client and OWA. I then had UserA try scanning the 5 documents and open OWA, they were all there. Afterwards UserA open the Outlook 2010 client and there were only 2 of the messages there. I am going to delete the Outlook profile on the local PC then re-create it and see if this is the solution. I will update to what I have found. Thank you again - 13dts

Here is my update: This remains to be a problem. I removed the local Outlook profile and re-created the profile for UserA. I then had UserA scan the 5 documents waited a couple of minutes and had UserA log onto OWA and all 5 were there. I had UserA leave OWA open and then open Outlook 2010 client and once Outlook 2010 opened it removed 3 of the 5 mails from OWA. I then had two other users try UserB & UserC (it worked as expected) I have also had UserA log onto a computer that they have never used to see if this may be a profile issue and the exact same thing happens. Ed - as for your ideas stated above, The client is set to be cache mode, I am not sure where I would find an inbox Assistance Rule. Thanks again for any help that could be provided or suggestions13dts

Hi, My first thought when I read this thread was that the emails were moved to the Junk-Email folder. Have you checked there? Martina Miskovic

Yes, the emails are no where to be found, I have done a search on the entire mailbox and they do not exist. I have also checked the dumpster from within OWA and they are not there either. Thank you - 13dts

Hmm, Interesting problem. I have never seen or heard of it before. Have you also checked the Dumpster for the Inbox in Outlook? (Mark Inbox, Go to Folder view --> Recover Deleted Items)Martina Miskovic

Martina - I have not tried your suggestion to now, I just did as you requested Highlight Inbox within Outlook client > select the Folder View > but I do not see an option for Recover deleted. What am I missing? Thank you -13dts

Martina - I have not tried your suggestion to now, I just did as you requested Highlight Inbox within Outlook client > select the Folder View > but I do not see an option for Recover deleted. What am I missing? Thank you - 13dts Sorry, my mistake. Recover Deleted Items is found in the Folder Tab. http://www.nirmaltv.com/2010/03/09/recover-deleted-mails-in-outlook-2010/ Martina Miskovic

I have just tried to do the same for a user that is on the same storage group/database as UserA and they get the same issue, if they are not on this Storage Group/Database, then it seems to work fine. I am thinking that maybe it is a Storage group or database issue, maybe an offline defrag would be the resolution? any other ideas out there would be appreciated? Thanks in advance -13dts

Go ahead. I think you need to run Eseutil in /P (repair) to reapir database. Or you could create another database, and move all the mailboxes to the newly database. Before you do it, create a test user in the corrupted database to test. http://blogs.technet.com/b/exchange/archive/2004/06/18/159413.aspx

Sorry for the delay on this I have been out. I did a couple of things so unfortunately, I am not sure which one of these fixed the problem. I had installed Rollup Update 3-v2 for Microsoft Exchange Server 2007 as well as restarted the CCR environment. Found out that the user(s) on the particular Storage Group no longer have this issue. I appreciate all the suggestions and ideas. Thanks again -13dts