I have created a Voice Mail Tree for a user, but now when you call the #, the user;s recorded messgae does not play. Does the computer generated voice (for the VM Tree) overide recorded messages? I have varified that the recorded messgae is save in the call attendant.

Hi, Could you describe more details about how you created the tree, and this greeting symptom? The caller should be able to hear user’s personal greeting if the user doesn’t answer the phone Resources: Outlook Voice Access User ScenariosPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Thanks Gen Lin-MSFT