Hi
We bought new dell computer (i7).
We facing problem, while user sent e-mail- and they are stuck into the outbox.The outlook is "freeze", and the only way is to get out from the outlook . afterwards the user discover that all his e-mail whom was stuck are vanish- it's happen a few times and not only once !
We will be happy to receive your help

regards,

Israel

 

There may be lot of issues responsible for email stuck in MS Outlook/Exchange. As you has bought new laptop, so initially check that firewall is not stopping the authentication. However, if the firewall is disable then it is fine, now you need to ensure that Exchange server authentication is configured correctly.

Check this resource http://exchange-recovery.blogspot.in/2014/09/how-to-fix-email-stuck-in-exchange.html for verify & configure authentication setting in Exchange server to handle email stuck issue.

Hi Israel,

Does the issue only happens to one specific user?

When the message is stuck in the Outbox, please click Send\Receive progress dialog to check whether the messages can be send out or any error codes.

Please make sure the Outlook client is connected to Exchange server. We can use Outlook in Online mode and send the test message to have a try. Additionally, we can create a new Outlook profile to check whether the issue persists.

Since this is a new computer, please make sure there is no antispam or antivirus scanner which is scanning outgoing mail.

Regards,

There may be lot of issues responsible for email stuck in MS Outlook/Exchange. As you has bought new laptop, so initially check that firewall is not stopping the authentication. However, if the firewall is disable then it is fine, now you need to ensure that Exchange server authentication is configured correctly.

Check this resource http://exchange-recovery.blogspot.in/2014/09/how-to-fix-email-stuck-in-exchange.html for verify & configure authentication setting in Exchange server to handle email stuck issue.

• Proposed as answer by Peter Gomes II 6 hours 25 minutes ago

Hi Israel,

Any updates for this issue?

Regards,