Exchange 2010 SP3 OWA - Can't Delete Emails (Network Steve Forum)

Exchange 2010 SP3 OWA - Can't Delete Emails

I'm in the process of doing an Exchange 03 to 2010 migration.. One of the issues I'm having problems with is my 2010 OWA. I have a test mailbox on my 2010 server and can log in and send/receive fine but when I try to delete emails I get:

"An unexpected error occurred and your request couldn't be handled."

In the eventvwr the following are logged.. I've been googling for hours and cannot fix this.. I have no host headers, I have no web.config file to delete in my c:\inetpub\wwwroot.. Any help would be appreciated..

Log Name:      Application
Source:        MSExchange OWA
Date:          7/16/2013 3:10:36 PM
Event ID:      108
Task Category: Configuration
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SERVER.DOMAINcom
Description:
Outlook Web App couldn't connect Exchange Web Services due to a configuration error. Response code = "500".
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchange OWA" />
    <EventID Qualifiers="49152">108</EventID>
    <Level>2</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-07-16T19:10:36.000000000Z" />
    <EventRecordID>10442</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SERVER.DOMAIN.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>500</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        System.ServiceModel 3.0.0.0
Date:          7/16/2013 3:10:36 PM
Event ID:      3
Task Category: WebHost
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      SERVER.DOMAIN.com
Description:
WebHost failed to process a request.
 Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/61494432
 Exception: System.ServiceModel.ServiceActivationException: The service '/EWS/exchange.asmx' cannot be activated due to an exception during compilation.  The exception message is: Method not found: 'System.String System.ServiceModel.Activation.Iis7Helper.ExtendedProtectionDotlessSpnNotEnabledThrowHelper(System.Object)'.. ---> System.MissingMethodException: Method not found: 'System.String System.ServiceModel.Activation.Iis7Helper.ExtendedProtectionDotlessSpnNotEnabledThrowHelper(System.Object)'.
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.WebConfigurationManagerWrapper.BuildExtendedProtectionPolicy(ExtendedProtectionTokenChecking tokenChecking, ExtendedProtectionFlags flags, List`1 spnList)
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.WebConfigurationManagerWrapper.GetExtendedProtectionPolicy(ConfigurationElement element)
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.ProcessWindowsAuthentication(String siteName, String virtualPath, HostedServiceTransportSettings& transportSettings)
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.CreateTransportSettings(String relativeVirtualPath)
   at System.ServiceModel.Activation.MetabaseSettingsIis.GetTransportSettings(String virtualPath)
   at System.ServiceModel.Activation.MetabaseSettingsIis.GetAuthenticationSchemes(String virtualPath)
   at System.ServiceModel.Channels.HttpChannelListener.ApplyHostedContext(VirtualPathExtension virtualPathExtension, Boolean isMetadataListener)
   at System.ServiceModel.Channels.HttpsChannelListener.ApplyHostedContext(VirtualPathExtension virtualPathExtension, Boolean isMetadataListener)
   at System.ServiceModel.Channels.HttpsTransportBindingElement.BuildChannelListener[TChannel](BindingContext context)
   at System.ServiceModel.Channels.BindingContext.BuildInnerChannelListener[TChannel]()
   at Microsoft.Exchange.Services.Wcf.MessageEncoderWithXmlDeclarationBindingElement.BuildChannelListener[TChannel](BindingContext context)
   at System.ServiceModel.Channels.BindingContext.BuildInnerChannelListener[TChannel]()
   at System.ServiceModel.Channels.Binding.BuildChannelListener[TChannel](Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, BindingParameterCollection parameters)
   at System.ServiceModel.Description.DispatcherBuilder.MaybeCreateListener(Boolean actuallyCreate, Type[] supportedChannels, Binding binding, BindingParameterCollection parameters, Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, ServiceThrottle throttle, IChannelListener& result, Boolean supportContextSession)
   at System.ServiceModel.Description.DispatcherBuilder.BuildChannelListener(StuffPerListenUriInfo stuff, ServiceHostBase serviceHost, Uri listenUri, ListenUriMode listenUriMode, Boolean supportContextSession, IChannelListener& result)
   at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost)
   at System.ServiceModel.ServiceHostBase.InitializeRuntime()
   at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.ActivateService(String normalizedVirtualPath)
   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
   --- End of inner exception stack trace ---
   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
   at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath)
 Process Name: w3wp
 Process ID: 5164

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="System.ServiceModel 3.0.0.0" />
    <EventID Qualifiers="49154">3</EventID>
    <Level>2</Level>
    <Task>5</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-07-16T19:10:36.000000000Z" />
    <EventRecordID>10441</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SERVER.DOMAIN.com</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data>System.ServiceModel.ServiceHostingEnvironment+HostingManager/61494432</Data>
    <Data>System.ServiceModel.ServiceActivationException: The service '/EWS/exchange.asmx' cannot be activated due to an exception during compilation.  The exception message is: Method not found: 'System.String System.ServiceModel.Activation.Iis7Helper.ExtendedProtectionDotlessSpnNotEnabledThrowHelper(System.Object)'.. ---&gt; System.MissingMethodException: Method not found: 'System.String System.ServiceModel.Activation.Iis7Helper.ExtendedProtectionDotlessSpnNotEnabledThrowHelper(System.Object)'.
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.WebConfigurationManagerWrapper.BuildExtendedProtectionPolicy(ExtendedProtectionTokenChecking tokenChecking, ExtendedProtectionFlags flags, List`1 spnList)
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.WebConfigurationManagerWrapper.GetExtendedProtectionPolicy(ConfigurationElement element)
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.ProcessWindowsAuthentication(String siteName, String virtualPath, HostedServiceTransportSettings&amp; transportSettings)
   at System.ServiceModel.WasHosting.MetabaseSettingsIis7V2.CreateTransportSettings(String relativeVirtualPath)
   at System.ServiceModel.Activation.MetabaseSettingsIis.GetTransportSettings(String virtualPath)
   at System.ServiceModel.Activation.MetabaseSettingsIis.GetAuthenticationSchemes(String virtualPath)
   at System.ServiceModel.Channels.HttpChannelListener.ApplyHostedContext(VirtualPathExtension virtualPathExtension, Boolean isMetadataListener)
   at System.ServiceModel.Channels.HttpsChannelListener.ApplyHostedContext(VirtualPathExtension virtualPathExtension, Boolean isMetadataListener)
   at System.ServiceModel.Channels.HttpsTransportBindingElement.BuildChannelListener[TChannel](BindingContext context)
   at System.ServiceModel.Channels.BindingContext.BuildInnerChannelListener[TChannel]()
   at Microsoft.Exchange.Services.Wcf.MessageEncoderWithXmlDeclarationBindingElement.BuildChannelListener[TChannel](BindingContext context)
   at System.ServiceModel.Channels.BindingContext.BuildInnerChannelListener[TChannel]()
   at System.ServiceModel.Channels.Binding.BuildChannelListener[TChannel](Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, BindingParameterCollection parameters)
   at System.ServiceModel.Description.DispatcherBuilder.MaybeCreateListener(Boolean actuallyCreate, Type[] supportedChannels, Binding binding, BindingParameterCollection parameters, Uri listenUriBaseAddress, String listenUriRelativeAddress, ListenUriMode listenUriMode, ServiceThrottle throttle, IChannelListener&amp; result, Boolean supportContextSession)
   at System.ServiceModel.Description.DispatcherBuilder.BuildChannelListener(StuffPerListenUriInfo stuff, ServiceHostBase serviceHost, Uri listenUri, ListenUriMode listenUriMode, Boolean supportContextSession, IChannelListener&amp; result)
   at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost)
   at System.ServiceModel.ServiceHostBase.InitializeRuntime()
   at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.ActivateService(String normalizedVirtualPath)
   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
   --- End of inner exception stack trace ---
   at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
   at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath)</Data>
    <Data>w3wp</Data>
    <Data>5164</Data>
  </EventData>
</Event>

July 16th, 2013 3:17pm

Hi,
Pls verify the authentication methods you have configured for EWS. The below output shows you how they are set by default.

Get-WebServicesVirtualDirectory | fl *auth*

CertificateAuthentication :
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True

Also, if you have configured redirection is IIS, make sure that the Virtual Directories like EWS, EAS, ECP etc doesn't have it configured too.

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July 16th, 2013 11:41pm

Did you apply Sp2 RU6 or SP3?

Check this: Cannot delete some messages after installing Exchange 2010 SP2 RU6 or SP3

http://support.microsoft.com/kb/2822208/de

Can you delete teh messages with shifp+delete?

July 17th, 2013 2:01am

Hi tbird

Any updatge on this thread?

Cheers

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July 17th, 2013 4:42am

Hi,
Pls verify the authentication methods you have configured for EWS. The below output shows you how they are set by default.

Get-WebServicesVirtualDirectory | fl *auth*

CertificateAuthentication :
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : False
DigestAuthentication : False
WindowsAuthentication : True

Also, if you have configured redirection is IIS, make sure that the Virtual Directories like EWS, EAS, ECP etc doesn't have it confi

July 17th, 2013 11:42am

Did you apply Sp2 RU6 or SP3?

Check this: Cannot delete some messages after installing Exchange 2010 SP2 RU6 or SP3

http://support.microsoft.com/kb/2822208/de
Can you delete teh messages with shifp+delete?

I installed Exchange SP3.. The fix that you linked is to install update rollup 1.. However, when that is installed you cannot use a transport disclaimer rule because all emails go into a poison queue..

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July 17th, 2013 11:46am

Yes, that's a problem. We are waiting for a solution for the RU1 problem.

In your case shift+delete might help for the moment.

July 17th, 2013 5:08pm

On the phone with MS for 3 hours.. Finally they provided some super secret patch that fixed the issue.. I then uninstalled RU1 to fix the transport rule.

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July 23rd, 2013 3:29pm

Can you post the patch? I still have this issue an am unable to resolve.

August 8th, 2013 5:05pm

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