Exchange 2010 SP3 ru7 not connect Outlook
Hi all, I have 4 servers Exchange 2010 SP3 ru7 on Windows Server 2008 R2 SP1.

2 Servers Client Access and Hub Transport, in Windows NLB
2 Servers Mailbox Server configured in DAG.

A few days ago without apparent error, most of the Oulook are disconnected and left in the state trying to connect ...

There is no error in the Windows event or DCs, or any of the servers Excahnge 2010.


Restart the Client Access servers and do tests with a client outlook forcing connect to one node in the NLB Cluster for DNS and connects.

But while not connected to the other node reboot if DNS effort against the node that connects restarted recently.

After a time (hours), all Outlook clients connect seamlessly, and also against the NLB cluster.

We have reviewed:

Does anyone know what could be happening? PROBLEM MAY BE KNOWN Exchange 2010 SP3 OUTLOOK WITH CUSTOMERS?


Regards
June 10th, 2015 12:49pm

From your description it sounds more like a problem with NLB or your network.
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June 11th, 2015 1:46am

Hi,

Is there any error message when click Send/Receive All Folders? How about OWA during this problem arise?

Please run Test E-mail AutoConfiguration to return the result of the account configuration information, meanwhile check everything match the setting in Exchange server.
Firstly, run Test-ServiceHealth to list each Exchange role, what services are required for that role to function properly and which of those services are not running.
Run Test-OutlookConnectivity cmdlet to test end-to-end Microsoft Outlook client connectivity in the Microsoft Exchange Server 2010 organization. This includes testing for Outlook Anywhere (RPC/HTTP) and TCP-based connections.
More details about this command, please refer to: https://technet.microsoft.com/en-us/library/dd638082%28v=exchg.141%29.aspx?f=255&MSPPError=-2147217396

Thanks

June 11th, 2015 2:05am

Thanks for answering, I will perform these tests you mention me and I copied the results.

Something that is very rare is that it has already spent two days in a row at the same time, users are working properly all day, but after an hour the trouble begins, is when they come to eat and connect almost all at once .

You can be in this circumstance?

regards
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June 11th, 2015 2:31am

You might want to start Performance Monitor to see if you're having CPU or disk performance problems.
June 11th, 2015 11:28pm

Hi all, I have seen these events that appeared in the CAS servers

Log Name: System
Source: Schannel
Event ID:. 36888
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Description:
10. The internal error state is 1203: The following unrecoverable alert was generated.


Log Name: System
Source: NETLOGON
Event ID:. 5816
Task Category: None
Level: Error
Keywords: Classic
User: Not available
Description:
Netlogon has been unable to make any request for authentication of the account in the domain NNNNNN YYYYY. It has timed out waiting for the request before it is sent to the domain controller in the domain \\ xxxxxxx YYYYY. This is the first mistake. If the problem persists, consolidated events are recorded every 30 minutes. See http://support.microsoft.com/kb/2654097 for more information.


and I have applied this KB in DCs

https://support.microsoft.com/en-us/kb/2654097?wa=wsignin1.0

After applying the Update, the problem persisted

I've also opened a case on the support of Microsoft and they told me to apply this KB in the CAS servers:

https://support.microsoft.com/en-us/kb/975363

It is to apply a patch (Fix287189) and then add in the CAS registry variable (MaxConcurrentApi) and set a value of 10.

The variable must be created on this route in the CAS:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ Netlogon \ Parameters

I restarted the CAS servers.


I HAVE TO WAIT A FEW DAYS BECAUSE This happened EVERY FEW HOURS



Regards
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June 13th, 2015 7:59am

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