Exchange 2010 I have a user that the server is telling me is over her size limit. Checking the Data File properties on the client indicates she is no where near her limit and it is apparent that she has cleared out just about everything. The server however indicates that she has also 100 times more space used. I ran Get-MailboxFolderStatistics -Identity "user mailbox name" and got the following results(limited to the specific section that seems odd): Look at ItemsInFolder 1 TotalSubjectCount 1 Folder Size 135.2Mb TotalSubjectSize 0 I am sure this is just my ignorance, but looking at the datafile properties - folder size on the client shows 0 items and 0 b used for the Drafts folder. Is "Subject" in this case referring to Drafts and if so why is the TotalSubjectSize not the same as the FolderSize? More importantly, how can I fix this? RunspaceId : 3be89ab1-4b19-402e-9a85-c0bf5d099be4 Date : 5/16/2012 1:54:59 PM Name : Drafts FolderPath : /Drafts FolderId : LgAAAACI+Ui6iV0/Qp9+8yQcIWUEAQDUmrDDo/8lQ7/ZEhSe0tqwAAAAE6zgAAAB FolderType : Drafts ItemsInFolder : 1 DeletedItemsInFolder : 0 FolderSize : 135.2 MB (141,745,803 bytes) ItemsInFolderAndSubfolders : 1 DeletedItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 135.2 MB (141,745,803 bytes) OldestItemReceivedDate : NewestItemReceivedDate : OldestDeletedItemReceivedDate : NewestDeletedItemReceivedDate : OldestItemLastModifiedDate : NewestItemLastModifiedDate : OldestDeletedItemLastModifiedDate : NewestDeletedItemLastModifiedDate : ManagedFolder : TopSubject : TopSubjectSize : 0 B (0 bytes) TopSubjectCount : 0 TopSubjectClass : TopSubjectPath : TopSubjectReceivedTime : TopSubjectFrom : TopClientInfoForSubject : TopClientInfoCountForSubject : 0 SearchFolders : {Reminders, To-Do Search, AllItems} Identity : <<name removed for security>>\Drafts IsValid : True

Hi , Can you see the items in drafts folder on owa ? TotalSubjectSize Maybe do you mean TopSubjectSize ? Wendy Liu TechNet Community Support

On Wed, 1 May 2013 00:22:00 +0000, Mike Welborn wrote: >Exchange 2010 > >I have a user that the server is telling me is over her size limit. Checking the Data File properties on the client indicates she is no where near her limit and it is apparent that she has cleared out just about everything. The server however indicates that she has also 100 times more space used. Take the Outlook client out of cached-mode. The OST file is probably damaged. You can delete it, clean up the mailbox, and then put the client back into cached-mode and the OST file will be recreated. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP