Odd one, we had a situation where the exchange logs went crazy causing the DB to dismount, unfortunately this caused a corruption which resulted in repairing the DB to get it backup.

Email flow all happy for everyone except for one user, he is unable to send, but able to receive, his e-mails goes straights into the draft (owa/outlook), we did find a number of e-mail sitting in his outbox also, but since moved, checked the obvious, sent limit's is set to unlimited, verbose logging /message tracking does not picks up any activity, test-mailflow is happy, works when using telnet.... any pointers?

If it's just one user, then it sounds like their mailbox is hosed up. Probably the quickest way to get them functioning is to export the mailbox to PST and then disable the user (Don't delete) in the EAC and then create a new mailbox and import the PST back in.  If that doesn't work, you can always reconnect the old mailbox.

You stated that the user has the same problem if they try to send in OWA as well, right?

• Edited by Corey Riley Friday, June 19, 2015 9:01 PM

If it's just one user, then it sounds like their mailbox is hosed up. Probably the quickest way to get them functioning is to export the mailbox to PST and then disable the user (Don't delete) in the EAC and then create a new mailbox and import the PST back in.  If that doesn't work, you can always reconnect the old mailbox.

You stated that the user has the same problem if they try to send in OWA as well, right?

• Edited by Corey Riley Friday, June 19, 2015 9:01 PM
• Proposed as answer by Niko.ChengMicrosoft contingent staff, Moderator 34 minutes ago

If it's just one user, then it sounds like their mailbox is hosed up. Probably the quickest way to get them functioning is to export the mailbox to PST and then disable the user (Don't delete) in the EAC and then create a new mailbox and import the PST back in.  If that doesn't work, you can always reconnect the old mailbox.

You stated that the user has the same problem if they try to send in OWA as well, right?

• Edited by Corey Riley Friday, June 19, 2015 9:01 PM
• Proposed as answer by Niko.ChengMicrosoft contingent staff, Moderator Tuesday, June 23, 2015 6:51 AM
• Marked as answer by Niko.ChengMicrosoft contingent staff, Moderator 4 hours 57 minutes ago

Thanks Corey,

That was going to be a last resort, but seems about right, just odd.

Correct, only one user, same issue in owa.

Hi Marcin,

Did you try moving this mailbox to another database?

If the issue persist, I also recommend you follow the above suggestion, recreate a new mailbox and import the email, it is a good solution.

Best regards,

Creating a new mailbox and import his pst was the plan.

However, after 48 not 24 hours e-mails started to work that user, would love to know what happened during the process, apart from the managed availability logs (which we can't read), anything else we can check?

All very odd.

Many thanks guys