Hello All,

In exchange 2013 under Servers > databases... Mostly all my databases have a status of "dismounted". If i select one of the databases is says "Content index state: FailAndSuspended". What could the issue be?

I host Client Access and Mailbox on the same server and it's a stand alone server not part of DAG, nor will it be part of a DAG. I assume that a local copy has to exist somewhere but not quite sure. Any ideas?

Thanks!

Hello All,

In exchange 2013 under Servers > databases... Mostly all my databases have a status of "dismounted". If i select one of the databases is says "Content index state: FailAndSuspended". What could the issue be?

I host Client Access and Mailbox on the same server and it's a stand alone server not part of DAG, nor will it be part of a DAG. I assume that a local copy has to exist somewhere but not quite sure. Any ideas?

Thanks!

What happens when you try to mount the databases?

I would also restart the search service and delete the index catalogs if necessary so they are recreated

Hi adrian,

Have you checked Andy's suggestion?

If the issue persists, please check if your information store service is started at first. Secondly, I recommend you to run the following cmdlet and see the result:

Update-MailboxDatabaseCopy -Identity DBxx\MBXxx -CatalogOnly

Hope it helps.

If there are any problems, please take your time to collect the related error logs and post them here at your earliest convenience.

Best regards,
Amy

thank you guys for the replies. I did stop the search service and deleted the index catalog. It was recreated but the database still doesn't mount. I receive the following error,

Couldn't mount the database that you specified. Specified database: databasename; Error code: An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionDatabaseError: Unable to mount database. (hr=0x80004005, ec=1108) Diagnostic context: Lid: 65256 Lid: 10722 StoreEc: 0x454 Lid: 1494 ---- Remote Context Beg ---- Lid: 45120 dwParam: 0x93E0F1D Lid: 57728 dwParam: 0x93E1026 Lid: 53632 dwParam: 0x93E10D2 Lid: 61824 dwParam: 0x93E10E1 Lid: 46144 dwParam: 0x93E10E1 Lid: 34880 dwParam: 0x93E116E Lid: 34760 StoreEc: 0xFFFFFDDA Lid: 41344 Guid: c740de50-94cf-4342-8ce0-8f8e3803476e Lid: 35200 dwParam: 0x3EE0 Lid: 46144 dwParam: 0x93E145A Lid: 34880 dwParam: 0x93E145A Lid: 54472 StoreEc: 0x1388 Lid: 42184 StoreEc: 0x454 Lid: 1750 ---- Remote Context End ---- Lid: 1047 StoreEc: 0x454 [Database: databasename, Server: servername.domain.com].

information store service is running. I will try the update-mailboxdatabasecopy command.

Any ideas?

When did this problem start? Do you have backups? 

Hi Adrian,

you can check the database state with eseutil /mh

Did you tried to restart the Information Store or reboot the server (if possible)?

Roberto

non of the databases are in production yet. I do have backups but i have no problem just re-creating them but would rather run a command to fix them all.

non of the databases are in production yet. I do have backups but i have no problem just re-creating them but would rather run a command to fix them all.

Ok, did some event occur that they suddenly stopped mounting? Or is it the case that you have never been able to moun them?

If these are test databases, I would move all the trans logs and chk point to another directory and see if you can mount the database after that.

i moved the trans logs and chk but they still didn't mount. I received the error above 

Couldn't mount the database that you specified. Specified database: databasename; Error code: An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionDatabaseError: Unable to mount database. (hr=0x80004005, ec=1108) Diagnostic context: Lid: 65256 Lid: 10722 StoreEc: 0x454 Lid: 1494 ---- Remote Context Beg ---- Lid: 45120 dwParam: 0x93E0F1D Lid: 57728 dwParam: 0x93E1026 Lid: 53632 dwParam: 0x93E10D2 Lid: 61824 dwParam: 0x93E10E1 Lid: 46144 dwParam: 0x93E10E1 Lid: 34880 dwParam: 0x93E116E Lid: 34760 StoreEc: 0xFFFFFDDA Lid: 41344 Guid: c740de50-94cf-4342-8ce0-8f8e3803476e Lid: 35200 dwParam: 0x3EE0 Lid: 46144 dwParam: 0x93E145A Lid: 34880 dwParam: 0x93E145A Lid: 54472 StoreEc: 0x1388 Lid: 42184 StoreEc: 0x454 Lid: 1750 ---- Remote Context End ---- Lid: 1047 StoreEc: 0x454 [Database: databasename, Server: servername.domain.com].

You can do two things: if you got time ad you want to have fun with troubleshooting :-), you can try with eseutil /mh to check the status of the db, and eventually try to fix it, or if you need to fix your server asap, you can delete (or rename) the .edb file and the transaction logs, and try to mount the db, this will recreate the empty files.

Roberto