Our company used Nextel which is now Sprint. Exchange email does not work on the Sprint phones. ERROR: Cannot Get Mail The connection to the server failed. I use AT&T with iPhone and it will connect for a few seconds, download email, and then display the same ERROR above. Most ov the time it will not connect at all.

Our company used Nextel which is now Sprint. Exchange email does not work on the Sprint phones. ERROR: Cannot Get Mail The connection to the server failed. I use AT&T with iPhone and it will connect for a few seconds, download email, and then display the same ERROR above. Most of the time it will not connect at all.

Hi, Go to the exchange connectivity test site https://www.testexchangeconnectivity.com/ and run the test for activesync against that mailbox and see if that gives any clues Regards from www.windowsadmin.info | www.blog.windowsadmin.info

Hi, Go to the exchange connectivity test site https://www.testexchangeconnectivity.com/ and run the test for activesync against that mailbox and see if that gives any clues Regards from www.windowsadmin.info | www.blog.windowsadmin.info

Hello, Does any other brand and model mobile phone work? Thanks, Simon

This is the results of the test <input id="exrcalogo" name="exrcalogo" src="Images/MSRca.png" style="border-width:0px;" type="image" /> Connectivity Test Failed Test Details <input class=" __ecpStyleButton" id="testSelectWizard_ctl12_btnExpandAll" name="testSelectWizard$ctl12$btnExpandAll" style="background-image:url("/Images/expand.gif");" type="submit" value="Expand All" /><input class=" __ecpStyleButton" id="testSelectWizard_ctl12_btnCopyClipboard" name="testSelectWizard$ctl12$btnCopyClipboard" style="border-left-color:#cccccc;border-left-width:1px;border-left-style:solid;background-image:url("/Images/copy.gif");" type="submit" value="Copy" /> Attempting the Autodiscover and Exchange ActiveSync test (if requested). Testing of Autodiscover for Exchange ActiveSync failed. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service couldn't be contacted successfully by any method. Test Steps Attempting to test potential Autodiscover URL https://mwemail.com/AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to resolve the host name mwemail.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 208.91.197.27 Testing TCP port 443 on host mwemail.com to ensure it's listening and open. The specified port is either blocked, not listening, or not producing the expected response. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_tmmArrow">Tell me more about this issue and how to resolve it</label> Additional Details A network error occurred while communicating with the remote host. Attempting to test potential Autodiscover URL https://autodiscover.mwemail.com/AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to resolve the host name autodiscover.mwemail.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 208.91.197.27 Testing TCP port 443 on host autodiscover.mwemail.com to ensure it's listening and open. The specified port is either blocked, not listening, or not producing the expected response. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl01_ctl01_tmmArrow">Tell me more about this issue and how to resolve it</label> Additional Details A network error occurred while communicating with the remote host. Attempting to contact the Autodiscover service using the HTTP redirect method. The attempt to contact Autodiscover using the HTTP Redirect method failed. Test Steps Attempting to resolve the host name autodiscover.mwemail.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 208.91.197.27 Testing TCP port 80 on host autodiscover.mwemail.com to ensure it's listening and open. The port was opened successfully. ExRCA is checking the host autodiscover.mwemail.com for an HTTP redirect to the Autodiscover service. The redirect (HTTP 301/302) response was received successfully. Additional Details Redirect URL: http://pagesinxt.com/?dn=autodiscover.mwemail.com&flrdr=yes&nxte=xml Attempting to test potential Autodiscover URL http://pagesinxt.com/?dn=autodiscover.mwemail.com&flrdr=yes&nxte=xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to resolve the host name pagesinxt.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 208.91.196.252 Testing TCP port 443 on host pagesinxt.com to ensure it's listening and open. The specified port is either blocked, not listening, or not producing the expected response. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl02_ctl03_ctl01_tmmArrow">Tell me more about this issue and how to resolve it</label> Additional Details A network error occurred while communicating with the remote host. Attempting to contact the Autodiscover service using the DNS SRV redirect method. ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method. Test Steps Attempting to locate SRV record _autodiscover._tcp.mwemail.com in DNS. The Autodiscover SRV record wasn't found in DNS. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl03_ctl00_tmmArrow">Tell me more about this issue and how to resolve it</label>

Can you re-run the test but don't choose autodiscover, manually specify the server so we're not seeing all the autodiscover fluff.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com