We have a recipient policy in exchange to delete email older than 180 days Users have a set of folder called "record retention" under their inbox in which they can move emails that they do not want deleted for example inbox/record retention/1 year inbox/record retention/permanent the problem is that i looked at some recent logs and saw that some emails were deleted from the permanent folder the policy is configured as follows inbox delete older than 180 days sent items - 180 days all other folders - 180 days I also added the path to each record retention folder and configured to only delete if older than 999999 (essentially should never get deleted) I am wondering why they still got deleted. any ideas? environment is exchange 2000 sp3, windows xp with office 2007 sp2 in windows 2000 domain Thanks

Folder "record retention" is included in "all other folders". -- Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." . "TechYoda" wrote in message news:be4b3cdd-37c2-4c10-bbf6-be641d4bfb37... We have a recipient policy in exchange to delete email older than 180 days Users have a set of folder called "record retention" under their inbox in which they can move emails that they do not want deleted for example inbox/record retention/1 year inbox/record retention/permanent the problem is that i looked at some recent logs and saw that some emails were deleted from the permanent folder the policy is configured as follows inbox delete older than 180 days sent items - 180 days all other folders - 180 days I also added the path to each record retention folder and configured to only delete if older than 999999 (essentially should never get deleted) I am wondering why they still got deleted. any ideas? environment is exchange 2000 sp3, windows xp with office 2007 sp2 in windows 2000 domain Thanks Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

eventhough i have added a custom folder to the policy and specified to only delete items from folder older than 999999 days? whats the purpose of adding custom folder then?