Hi,
If you are using Outlook for Windows and meet this issue, please check this:
http://community.office365.com/en-us/forums/158/t/80649.aspx
(Still got the value to reference for you:))
But this thread seems to be related to Office for Mac and Office 365, better to post your question to the right place:
http://answers.microsoft.com/en-us/mac
http://community.office365.com/en-us/forums/default.aspx
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Tony Chen
TechNet Community Support