Exchange Server 2007 Occassionally failed to receive e-mail with attached file
Sometimes, I cannot receive e-mail that has attached file that greater than 1 MB. However, sender needs to send 2 - 3 times in order to receive. Sender also does not get any error message or response that sending was failed. The e-mail was cc to many recipients,
some of them can receive.
Can anyone explain/solve this problem?
Thank you,
April 25th, 2011 1:55am
Hi,
Can you provide detail about your Exchange 2007 SP and RU level. What A/V do you use in your Exchage ENV, can you try to stop A/V on HUB & mailbox server for some time and try to reproduve the issue.
Is this behaviour for some type of attached file or with all type of file..Anil
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April 25th, 2011 5:37am
Follow this troubleshooting step
Reproduce the issue with delivery receipt enabled
Track the message
Validate if recipients in question have had a delivery confirmation
If no Make sure all the places have size restriction mentioned correctly like global settings, connectors etc also check if the emails aren’t landing to junk email
etc
If yes then check to see if any antivirus agents or rule aren't doing anything fishy
If none of that help then you need to take help of transport pipeline tool
http://technet.microsoft.com/en-us/library/bb125198(EXCHG.80).aspx
Regards, Pushkal MishrA
April 25th, 2011 5:58am
Hi
Is this issue for intenal>external?
External>Internal?
internal>internal?
Depending on the above, message could be stopped at different hops.
Also, use MT as suggested above. It may be the message is being delivered but may be an issue on the client side, ie. in Junk folder or permenently deleted.
Give an exmaple and answer questions above.
Sukh
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April 25th, 2011 6:47am
Hi ChrisL,
It looks like the problem of
size restriction.
validate if there are size restriction mentioned
Global limitsConnector limitsServer limits User limits and so on
and also check if there are antivirus agents or rule restrict the mail
related reference:http://technet.microsoft.com/en-us/library/bb124345(EXCHG.80).aspx
Best Regards,
Jeff
TechNet
April 25th, 2011 11:26pm