hello , 

i have a weird problem with only ONE of my users that started showing 3 days ago . 

Basically , his exchange account emails , all folders as well , are visible in both OWA and OUTLOOK , but , disappeared from his exchange account on iPhone . 

I tried removing then re-adding the account , didn't work . 

i added my mailbox on his phone , worked perfectly , i added his mailbox on my phone , same problem , not a single email nor folder are visible , it's like the mail is empty . 

Any idea how to resolve this ? it's frustrating . 

There are various solutions provided by iPhone users in Apple discussion forum. You may test these suggestions to check whether it works. Check the Apple forum support link https://discussions.apple.com/thread/6541881

let me know if it worked!

• Proposed as answer by Peter Gomes II 7 hours 52 minutes ago
• Edited by Peter Gomes II 7 hours 25 minutes ago

none of them worked unfortunately .