Hello

Yesterday I downloaded from Microsoft evaluation center the Microsoft Office Professional Plus 2013 Trial. The installation completed successfully but when I am trying to activate Office using the email address that I use to download the application, I receive a message saying that "The email *****@live.com isn't related to this Office product subscription. The activation cannot proceed".

Why it doesn't recognize my email address since is this that I used to download the product?

Thank you

Maria

Hi,

It seems you tried to activate Office with the registered account. Which language did you download then?

I visited http://www.microsoft.com/en-us/evalcenter/evaluate-office-professional-plus-2013 and downloaded the Chinese (Simplified) version of Office Professional Plus 2013. Before downloading it prompted a trial product key which is used to activate the trial version:

Please try to activate the trial version of Office with the trial product key instead of the registered account, check the result again.

Regards,

I tried to enter the product key that I receive when I downloaded the trial product, but the activation failed. I received this error without understanding why this happened?

Microsoft Office Professional Plus 2013 Trial Configuration did not complete.
Error 25004 The product key you entered cannot be use on this machine. This is most likely due to previous Office 2013 trials being installed (System error: -1073422308)

Is there any possible solution?