Since I was asked in answers.microsoft.com to post here (Exchange Environment), and I dont find exactly the same question I will just add the links where I and others asked before at Microsoft community:

ms_forum1

http://answers.microsoft.com/en-us/office/forum/office_365hp-outlook/inbox-sent-and-other-folders-disappearing-from/54d81e04-0246-4665-95f5-d73bab9b0353?rtAction=1420814049531


ms_forum2


http://answers.microsoft.com/en-us/office/forum/office_365hp-outlook/favorites-disappear-from-outlook-office-365/4c6fd901-a4c3-4089-8107-4f23e6ed769c

hopefully some one serious take that.

Thanks in advance

Hugo

Question geofo asked on

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Inbox, Sent and other Folders disappearing from "Favorites" Outlook 2013

This has been happening in only the last few days.  Can't remember if there was a Microsoft update that screwed this up.  

Anyway, what happens is that my favorite folders are disappearing; inbox, sent, etc.  I keep having to right click and add to favorites.  Then when I shut off computer and then turn on later, and open Outlook, the folders I saved to favorites are gone again.

Windows 7 64 bit

Outlook 2013, via Office 365

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hugo rubilar replied on

No sulution yet... some new ideas?

Tried also reset nav panel without success.

Is there a way to save favorites locally as backup?

It is annoying problem... loss a lot of time each time the favorites disappear.

thanks!

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Danny de Groot_ replied on

Hi Nayana,

One (or more) of our employees are facing this same issue, so we've tried your suggestions:

We are using Office 365 with Exchange.

We tried to create a new outlook profile but suffered the same issue (both cached an non-cached).

Also tried to reset the Nav Panel, but nothing worked.

Hope there is a solution for this bug, because this issue is killing our productivity?

With kind regards,

Danny

Found this helpful 0 hugo rubilar replied on

Hi Nayana,

as Danny below, we are using office 365 at our company. Also facing this problem weekly and with different team members at different times.

We have a personal email and a group email, both from our company, accesible at desktop and from the web.

a quick reaction will be much appreciated!

regards,

Hugo

Is there any update about the issue?

Regards,

Raf

Is there any update about the issue?

Regards,

Raf

to Whom should we ask for it??????

PLease someone may replay to this open issue??

hugo

• Edited by hugo_rubilar 16 hours 21 minutes ago