Windows 8.1, MA 2013

When I select File/Options from my database freezes , so Ctrl Alt Del to end my database and I get this message below

Thanks for any Help.....Bob

Hi,

Based on the error message, please try the method:

Go to the following path and rename "Office Setup Controller" folder to "Office Setup Controller old".

32bit Office 2013: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\Office Setup Controller

64bit Office 2013: C:\Program Files \Common Files\Microsoft Shared\OFFICE15\Office Setup Controller

If this issue still exists, we need to see the event log and do the further troubleshooting. You might upload it here and hide the private information.

Regards,

George Zhao
TechNet Community Support

Thanks George, I am running 32 bit. Now when I click on File/Options I am getting a Pop up box, Windows Installer, then another box wanting to install Office 2007 which I have installed , but access 2007 is uninstalled. And the Database is no longer freezing but still wont open File/Options....Thanks Bob

Hi,

Do you mind sharing us a screenshot about the pop-up box? If we installed multiple Office in same pc, we needed to repair Office 2013 after uninstalled Office 2007. It'll avoid some unexpected issues. 

Regards,

George Zhao
TechNet Community Support

Thanks George these are the 2 pop up boxes, in order Error1 then Error 2

Regards Bob

Hi,

Have you uninstalled all of the Office 2007 suits or only Access 2007? If you did not uninstall the other Office 2007 suits, please try the method:

• In Windows 7 or Windows Vista, click Start, click All Programs, click Accessories, and then select Run.
• Type the following command, and then press Enter: reg add HKCU\Software\Microsoft\Office\12.0\Word\Options /v NoReReg /t REG_DWORD /d 1
• Verify that the problem is resolved.

If these boxes still pop up when you click file/option in Access 2013, I recommend try to uninstall Office 2007 and then repair Office 2013 to test.

Regards,

George Zhao
TechNet Community Support

Thanks George, I am running Win 8.1, I have Office 2007 Installed but have uninstalled Access 2007, I Only have Access 2013 installed not all of office 2013....Thanks Bob

Hi,

Did the repair Office 2007 and Access 2013operation work for you? We might clean the remained registry keys of Access 2007.

Regards,

George Zhao
TechNet Community Support

Thanks George, I am running Win 8.1, And have Office 2007 but uninstall access 2007, I only have Access 2013 not Office 2013.................Regards bob

Thanks George I am getting these errors when I run OffCAT.....Regards Bob

Hi,

Based on the error message, >>The default file association for .accdb files is not correct. and Access is currently not associated as the default application for the following file association(.accdb)<< It showed the file association was broken. Please try to re-create the file association. Steps:

https://support.microsoft.com/en-us/kb/2212418

Regards,

George Zhao
TechNet Community Support

Thanks George, But all seems to be ok with Access opening except it says Access (desktop)?