I have just migrated a client to Office 365. There is a single shared folder that all users have access to. They can move an e-mail from the shared Inbox to their individual Inbox fine. However, if one user attempts to Forward an e-mail to another user, internal or External, it is not sent.

Hi Adnil,

Problem is not very clear as you have not mentioned the error message.

However, from my experience, I think all those users haven't been given the "Send As" permissions for that shared mailbox.

Since they have "Full Access" permissions on that shared mailbox, they are able to move emails over to their own mailboxes.

If this is the case, you just have to make sure they all have "Send-As" permissions as well.

Do this: Exchange Admin Center > Recepients > Shared

then, select the shared mailbox and click on "Edit" option from top

Go to "Mailbox Delegation" and Add all users in "Send As" permission tab.

Best of luck and do let me know, if this does not help.

• Edited by T.Islam 15 hours 5 minutes ago Additional Guidance

Hi Adnil,

Problem is not very clear as you have not mentioned the error message.

However, from my experience, I think all those users haven't been given the "Send As" permissions for that shared mailbox.

Since they have "Full Access" permissions on that shared mailbox, they are able to move emails over to their own mailboxes.

If this is the case, you just have to make sure they all have "Send-As" permissions as well.

Do this: Exchange Admin Center > Recepients > Shared

then, select the shared mailbox and click on "Edit" option from top

Go to "Mailbox Delegation" and Add all users in "Send As" permission tab.

Best of luck and do let me know, if this does not help.

• Edited by T.Islam Tuesday, May 26, 2015 4:24 PM Additional Guidance

Hi,

If you want to forward emails from shared Inbox,

 you need to have Send As  to this mailbox or Send on Behalf permission to this shared Inbox folder.

Please use either of the following commands to add rights:

Add-ADPermission sharedmailbox -ExtendedRights "Send As" -UserWhoSends

Set-Mailbox -Identity sharedmailbox@contoso.com -GrantSendOnBehalfTo UserWhoSends

For detailed information about Manage Permissions for Recipients, please refer to :

https://technet.microsoft.com/en-us/library/jj919240%28v=exchg.150%29.aspx

Best Regards,

David